Claims Director
3 weeks ago
Job Summary
MW Appointments is seeking a highly skilled Associate Claims Director to join their Contingency Claims team in the London office. The successful candidate will be responsible for managing new instructions and work in progress, registering new claims accurately, and providing exceptional customer service.
Main Responsibilities:
- Manage new instructions and work in progress in accordance with set service standards and company procedures.
- Register new Contingency claims accurately on relevant computer systems and update records during the life of the claim.
- Ensure all claims and correspondence are correctly maintained and provide a clear and concise history of events, actions, and quantum assessment.
- Obtain and submit completed Client claim documentation to Insurers or nominated service providers promptly.
- Deal with Client enquiries within designated time frames or as otherwise agreed with Client.
- Communicate effectively with Insurers, nominated service providers, engineers, and Loss Adjusters.
- Provide advice and assistance to Clients, client directors, and other involved parties to actively manage the claim process and minimize lapse time.
Essential Skills:
- Previous experience within a similar Claims role.
- Prior experience in a client-facing role of Contingency claims handling.
- Compliant in using MS Office applications.
- Working with bespoke London Insurance market IT platforms.
Desirable:
- Good organization skills.
- Personal effectiveness, including time management and priority setting.
- High personal drive and resilience.
- Working towards CII qualifications is desirable.
What You Need to Know:
- Permanent role.
- Based in London - hybrid working.
- Salary ranging depending on level of experience.
- A great opportunity to join a growing organization with lots of training and development.
- A very inclusive and fair opportunities employer.
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