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Programme Lead

2 months ago

London, Greater London, United Kingdom ISS Full time

Job Summary

The Programme Lead will be responsible for managing stakeholders across Senior ISS management and other Programme Workstream Leads. This role involves working closely with the London Key Account Director, General Manager, and service line operational leads to ensure effective collaboration and alignment of objectives.

Key Responsibilities

  • Provide operational input to the design stages to ensure there is suitable operational consideration in the design of future spaces.
  • Provide input to the planning and scheduling of the overarching Programme, e.g. conducting impact assessments for managing changes to the Programme timelines, ensuring key dependencies and challenges are identified.
  • Represent ISS in key stakeholder meetings, ensuring any exposure for ISS to operational, commercial, and reputational risks are closely managed and suitably mitigated.
  • Implementation of the ISS governance framework.
  • Planning, creation and delivery of mobilisation plans by providing oversight and leadership for the timely roll out of service delivery and experiences in new spaces.
  • Mentor and guide workstreams and service lines to ensure services are set up in a co-ordinated approach. Moving away from a service-by-service mobilisation.
  • Manage commercial activities to obtain approval for new and enhanced service requirements.

Professional and Personal Competencies/Qualifications

  • Good level of communication & networking skills.
  • Ability to influence, manage expectations and provide reassurance to key stakeholders.
  • Customer driven.
  • Works well collaboratively in a team.
  • Competent in using suite of MS applications, including Excel, PowerPoint and Projects.
  • Experience in mobilisation/transformation role for a high-profile client.

About ISS

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer.

We welcome all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.