Residential Services Manager

2 weeks ago


Manchester, United Kingdom Vita Student Full time
Job Description

Estimated salary: £26,000 per annum.

About the Role

We are seeking a highly skilled and experienced Head Concierge to join our team at Vita Student. The successful candidate will be responsible for delivering exceptional customer experience and ensuring that our residents feel welcome and supported throughout their stay.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to build strong relationships with residents and colleagues alike. They will also possess a keen eye for detail and be well organized, with the ability to manage multiple tasks and priorities effectively.

Main Responsibilities
  • Liaising with residents to ensure a smooth move-in and check-out process, including completing building tours and ensuring all relevant paperwork is completed.
  • Completing regular building compliance walks to ensure that our high standards are met, and there are no health and safety issues.
  • Organizing resident events and activities, including on-site events and pop-ups, to promote a sense of community and connection among our residents.
  • Maintaining the cleanliness and maintenance of our buildings, including managing issues with housekeeping and building maintenance.
  • Reporting into the management team, providing regular updates and insights into resident experiences and feedback.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.



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