Community Host

1 month ago

Manchester, United Kingdom Native Residential Full time

**Job Specification**

Job Title: Community Host

**About Native Residential**:
Our team is our greatest strength. Join Native Residential, and you’ll work alongside the best and the brightest in property, hospitality, technology and marketing - in an environment where your talents are valued, nurtured and developed. Our purpose is to create sustainable communities with soul. Native Residential began life as a hospitality business, and a warm, welcoming, service-minded ethos still shines through in everything we do. It’s how we create an environment where everyone feels at home.

Sustainability is at the heart of our business. We are proud to be on our B Corp journey and are continually working on meaningful ways to reduce our carbon footprint and increase social value in the communities in which we operate. For us, conducting business responsibly and equitably is not just the right thing to do—it’s a smart business strategy.

**Summary of Position**:
Our Community Hosts are fundamental in creating a superb first and lasting impression of our community for all residents and visitors. You will be central to creating the “Native identity”.

The primary function of resident services is to deliver a responsive and outstanding customer service to our residents. Each day will be unique, requiring an ability to prioritise, multi-task, think creatively, take initiative and ownership, and employ a diverse set of inter personal and organisational skills. Dealing with residents can be a demanding role and does require a level of maturity, the ability to empathise and a strong sense of perspective. You will bring positive energy to each conversation, resolves issues quickly and effectively, and make everyone feel welcome and appreciated. It’s about first impressions, so you’ll take great pride in your presentation, and this will reflect in your front of house which you’ll keep clean, smart and welcoming at all times.

Your objective will be to achieve resident retention goals by performing all activities related to customer service to all residents, providing resident satisfaction throughout the term of the lease to ensure resident lease renewals and referrals. You will also be instrumental in handling enquiries, conducting leasing tours and leasing related paperwork.

You will be directly supported by a Community Supervisor, a team of fellow Community Hosts and an onsite facilities team.

There are four key pillars that will underpin the job holder’s success within this role includes:
**Resident satisfaction**: You will facilitate a facilities strategy that focusses on preventative and reactive maintenance across the business, to ensure that every customer has an exceptional experience when visiting or living at our properties across the portfolio. It is our aim that each residential property is in the top three BTR assets in its area on Homeviews.

**Income and expenditure management**: You will seek ways to improve our service and facilities management, to ensure that our clients see an exceptional return on investment. You will be at the forefront of the building facilities to ensure costs are controlled and maximum revenue is achieved from rental opportunities.

**Operational excellence**: You will spearhead operational excellence across the Community.

**Team Management and Development**: You will support and champion your own and your teammates development and growth of our “best in class” team who love working for Native together.

**Principle Duties & Responsibilities**:
We’ve summarised here some of the day to day functions of the role:

- Deliver an exceptional experience to every person, beginning with an unmatched first impression and building rapport with other team members, visitors, investor and clients, and both prospective and current residents
- Management of complaints/problems/issues arising from Residents, ensuring that all complaints are dealt with quickly and efficiently. This requires strong and efficient communication skills, maturity, an abundance of common sense and the ability to stay calm in a crisis.
- Maintain and uphold a high standard for community check appeal by conducting routine inspections of all community amenities and common areas, and working with the service team or other teams to ensure that all areas are well-maintained
- Executes and assists with activities to support the community’s leasing and lease renewal program.
- Executes and assists with activities to in relation to any community activities and events.
- Responds quickly and courteously to resident concerns and questions, and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual.
- Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organisational standards, and operational processes related to area of responsibility and reporting violations or infractions to app

  • Restaurant Host

    4 weeks ago

    Manchester, United Kingdom Embankment Kitchen Full time

    A neighbourhood restaurant in Manchester is on the lookout for the best in hospitality to join our team. We have an opportunity for a confident and outgoing restaurant host, passionate about customer service, Our hosts are responsible for taking reservations and assisting with promotion and development of the business. Starting with a warm and friendly...

  • Restaurant Host

    4 weeks ago

    Manchester, United Kingdom Embankment Kitchen Full time

    A neighbourhood restaurant in Manchester is on the lookout for the best in hospitality to join our team. We have an opportunity for a confident and outgoing restaurant host, passionate about customer service, Our hosts are responsible for taking reservations and assisting with promotion and development of the business. Starting with a warm and friendly...

  • Restaurant Host

    1 month ago

    Manchester, United Kingdom Embankment Kitchen Full time

    A neighbourhood restaurant in Manchester is on the lookout for the best in hospitality to join our team. We have an opportunity for a confident and outgoing restaurant host, passionate about customer service, Our hosts are responsible for taking reservations and assisting with promotion and development of the business. Starting with a warm and friendly...

  • Front of House Host

    1 month ago

    Manchester, United Kingdom Ginger Recruitment Full time

    Front of House Host Manchester £25,000 We are looking for a passionate and enthusiastic Front of House Host to join an established restaurant team within the heart of Manchester. The restaurant has a warm, inviting atmosphere, sleek décor, and comfortable seating making it perfect for romantic dates, business lunches, or special occasions. This Front of...

  • Breakfast Host/hostess

    1 month ago

    Manchester, United Kingdom Embankment Kitchen Full time

    A neighbourhood restaurant in Manchester is on the lookout for the best in hospitality to join our team. We have an opportunity for a confident and outgoing restaurant host, passionate about customer service, Our hosts are responsible for taking reservations and assisting with promotion and development of the business. Starting with a warm and friendly...

  • Hospitality Host

    6 days ago

    Manchester, United Kingdom Booking.com Full time

    Job Description Booking.com Transport Ltd is part of the Trips Business Unit at Booking.com. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The...

  • Colleague Support Host

    3 weeks ago

    Manchester, United Kingdom Portico Full time

    Job DescriptionWould you like to be based at the Manchester offices of one of the largest international banks in the world?!We are looking for a Colleague Support Host to help the team in place to ensure that this prestigious bank remains a trailblazer for positive visitor experience and service excellence. The role of the Client Support Host is to provide...

  • Hospitality Host

    2 weeks ago

    Manchester, United Kingdom Jobs for Humanity Full time

    Job Description Booking.com Transport Ltd is part of the Trips Business Unit at Booking.com. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The...

  • Hospitality Host

    6 days ago

    Manchester, United Kingdom Booking Full time

    Job Description Transport Ltd is part of the Trips Business Unit at Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food...

  • Manchester City Host

    1 month ago

    Manchester, United Kingdom City Unscripted Full time

    City Unscripted is looking for passionate and knowledgeable hosts to join our team in Manchester to deliver private and personalized city experiences to small groups of travelers. We have a diverse network of passionate hosts, from all ages and backgrounds in more than 60 destinations, and we look forward to welcoming you to our city hosts community. We'll...

  • Breakfast Host/hostess

    1 month ago

    Manchester, United Kingdom WGC Full time

    We are looking for a friendly and attentive host / attendant to join our team. The breakfast attendant responsibilities include setting up and clearing down after meal service ensuring that the buffet remains fully stocked at all times. Communicating with the guests as needed. Breakfast service times Starting at 6.00am - 10.30am (Saturday and Sunday to...

  • Hospitality Host

    2 weeks ago

    Manchester, United Kingdom Booking.com Full time

    Booking.com Transport Ltd is part of the Trips Business Unit at Booking.com. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And...

  • Food & Beverage Host

    1 month ago

    Manchester, United Kingdom Grosvenor Casino Full time

    Company Description Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for. Our casinos are an exciting and rewarding place to...

  • Food & Beverage Host

    4 weeks ago

    Manchester, United Kingdom Grosvenor Casino Full time

    Company Description Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for. Our casinos are an exciting and rewarding place to...

  • Food & Beverage Host

    4 weeks ago

    Manchester, United Kingdom The Rank Group Full time

    **Company Description** Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experiencethey will want to return for. Our casinos are an exciting and rewarding place to...

  • Party Host/hostess

    1 month ago

    Manchester, United Kingdom The Archertype Full time

    About us The Archertype was born out of a desire to bring the same enjoyment and excitement that other countries enjoy playing Combat Archery to the fun loving people of Manchester! We are the only sole Combat Archery focused provider within Manchester and we cater for all types of clients aged 10 and over. What is Archery Tag? Archery Tag (a.k.a Combat...

  • Electronic Gaming Host

    4 weeks ago

    Manchester, United Kingdom The Rank Group Full time

    **Company Description** Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experiencethey will want to return for. Our casinos are an exciting and rewarding place to...

  • Temporary Food

    1 month ago

    Manchester, United Kingdom Grosvenor Casino Full time

    Company Description Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for. Our casinos are an exciting and rewarding place to...

  • Electronic Gaming Host

    1 month ago

    Manchester, United Kingdom Grosvenor Casino Full time

    Company Description Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for. Our casinos are an exciting and rewarding place to...

  • Christmas Temp

    1 month ago

    Manchester, United Kingdom Grosvenor Casino Full time

    Company Description Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for. Our casinos are an exciting and rewarding place to...