Customer Service Agent
3 days ago
About the Role
As a Tote Assistant at the Arena Racing Company, you will be responsible for delivering customer betting transactions in accordance with company policies, procedures, and Gambling Commission regulations.
Key Responsibilities:
- Gain and maintain an excellent knowledge of various types of bets and minimum spends.
- Prepare to receive customers by setting up cash and betting terminals.
- Manage cash transactions following correct procedure, taking great care to ensure monies balance.
- When taking bets, clarify with customers to ensure the correct bet has been placed, as bets cannot be rectified after the race.
- Safeguard cash by adhering to security procedures.
- Reconcile cash by completing a cash report.
- Safeguard transactions by verifying identity to ensure no under 18s are involved in the gambling process, always being vigilant to Challenge 21 policy and recording findings following company guidelines.
- Work within guidelines and regulations of the Gambling Commission, with particular attention to vulnerable persons and money laundering.
- Create a positive impression and be attentive and responsive to customer needs.
- Work in a timely manner to meet race time constraints and achieve optimal betting time.
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