Customer Service Agent

3 days ago


Birmingham, Birmingham, United Kingdom Arena Racing Company Full time

About the Role

As a Tote Assistant at the Arena Racing Company, you will be responsible for delivering customer betting transactions in accordance with company policies, procedures, and Gambling Commission regulations.

Key Responsibilities:

  • Gain and maintain an excellent knowledge of various types of bets and minimum spends.
  • Prepare to receive customers by setting up cash and betting terminals.
  • Manage cash transactions following correct procedure, taking great care to ensure monies balance.
  • When taking bets, clarify with customers to ensure the correct bet has been placed, as bets cannot be rectified after the race.
  • Safeguard cash by adhering to security procedures.
  • Reconcile cash by completing a cash report.
  • Safeguard transactions by verifying identity to ensure no under 18s are involved in the gambling process, always being vigilant to Challenge 21 policy and recording findings following company guidelines.
  • Work within guidelines and regulations of the Gambling Commission, with particular attention to vulnerable persons and money laundering.
  • Create a positive impression and be attentive and responsive to customer needs.
  • Work in a timely manner to meet race time constraints and achieve optimal betting time.


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