Front Office Manager
4 weeks ago
The Hoxton, Southwark, is a vibrant hotel located in the heart of London. With 192 bedrooms, 2 restaurants, and a rooftop bar, we offer a unique and exciting work environment.
Job Title: Front Office ManagerJob SummaryWe are seeking a highly experienced and motivated Front Office Manager to join our team. As a Front Office Manager, you will be responsible for leading the Front of House team and providing exceptional customer service to our guests.
Key Responsibilities- Lead the Front of House team and provide coaching and development opportunities
- Ensure seamless guest experiences through effective communication and problem-solving
- Work closely with the Duty Managers and other hotel teams to achieve maximum occupancy and revenue
- Manage departmental budgets and ensure compliance with hotel policies
- Develop and maintain relationships with key stakeholders, including guests, colleagues, and suppliers
- Previous experience in a Front Office or hospitality management role
- Excellent communication and leadership skills
- Ability to work flexible shift patterns, including days, nights, and weekends
- Experience with property management systems, such as Micros Fidelio Opera
- Passion for delivering exceptional customer service and creating memorable guest experiences
- Competitive salary up to £16 per hour, including TRONC
- 28 days' holiday, pension, and life insurance
- Health cash plan and access to wellbeing initiatives
- Confidential hotline and mental health first aiders
- Retail and hospitality perks through our partners
- Free night at The Hoxton and meal for two when you start
- Excellent discounts across the Ennismore family
- Opportunities for career progression and development
If you are a motivated and experienced Front Office Manager looking for a new challenge, please submit your application.
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