Front Office Manager
4 weeks ago
The Opportunity
We are seeking a highly motivated and experienced Front Office Manager to join our dynamic team at the Holiday Inn London - Regent's Park Hotel. As a key member of our front office management team, you will be responsible for ensuring a smooth and effective arrival experience for our guests.
Key Responsibilities
- Lead and motivate the front office team to deliver exceptional customer service
- Develop and implement strategies to improve guest satisfaction and loyalty
- Manage the front office operations, including check-in, check-out, and room assignments
- Collaborate with other departments to ensure seamless guest experiences
- Monitor and analyze guest feedback to identify areas for improvement
Requirements
- At least 12 months of management experience in a busy hotel front office environment
- Proven track record of delivering exceptional customer service
- Strong leadership and communication skills
- Ability to create a positive and engaging culture within the team
- Experience with hotel operations software and systems
About Us
LGH Hotels Management is a leading hospitality company with a growing portfolio of 42 hotels throughout the UK. We are committed to providing exceptional guest experiences and creating a positive and engaging work environment for our team members. If you are passionate about hospitality and have a strong desire to succeed, we encourage you to apply for this exciting opportunity.
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