Deputy Clubhouse Operations Manager

6 days ago

Kingston upon Thames, Greater London, United Kingdom Get Golfing CIO Full time
Job Description

Get Golfing CIO is seeking a highly skilled and experienced Deputy Clubhouse Manager to join our team at Hampton Court Palace Golf Club in Kingston. As a key member of our operations team, you will play a vital role in ensuring the smooth day-to-day running of our clubhouse, providing exceptional service to our members and guests.

Key Responsibilities
  • Operations Management: Assist the Clubhouse Manager in overseeing the overall operations of the clubhouse, ensuring seamless delivery of services and high standards of customer satisfaction.
  • Staff Supervision: Supervise and train staff to provide excellent service to members and guests, promoting a positive and welcoming atmosphere.
  • Policies and Procedures: Assist in developing and implementing policies and procedures to enhance efficiency and customer satisfaction, ensuring compliance with company standards.
  • Inventory Management: Help manage inventory, stock control, and ordering to maintain appropriate levels and minimize waste, ensuring cost-effective operations.
  • Clubhouse Maintenance: Maintain a clean and organized clubhouse, ensuring a welcoming environment for members and guests.
  • Event Planning: Support the Clubhouse Manager in planning and executing special events and promotions, ensuring seamless delivery and high standards of customer satisfaction.
  • Customer Service: Address member and guest concerns and resolve any issues in a professional and timely manner, ensuring excellent customer service standards.
  • Collaboration: Collaborate with other departments to ensure seamless operations and exceptional guest experiences, promoting a positive and welcoming atmosphere.
Requirements
  • Experience: Prior experience in a supervisory role in the hospitality industry, preferably within a clubhouse or hotel setting.
  • Skills: Strong organizational and problem-solving skills, excellent interpersonal and communication skills, knowledge of food and beverage operations, including ordering, inventory management, and cost control.
  • Personal Qualities: Ability to work well under pressure, handle customer concerns with professionalism, flexibility to work evenings, weekends, and holidays as required, attention to detail, and a commitment to maintaining high standards of cleanliness and presentation.
Benefits
  • Pension Plans
  • Training & Development
  • Free Golf
  • 50% discount on food and beverage
  • Staff referral programme
  • Opportunities for Progression

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