Operations Coordinator
1 week ago
We are seeking an experienced Helpdesk Planning Co-ordinator to plan and coordinate workflow from Helpdesk and Maximo processes, monitor CAFM data, and support Operational Planned Maintenance Team.
Duties:
- Client call handling and creation of faults on CMMS.
- Support CAFM system for Hard FM team.
- Monitor CAFM data for Estates Maintenance Services.
- Support Planning & Coordination lead to monitor Payment Mechanism.
- Manage CAFM system security and upkeep.
- Exchange and analyse information for required parties.
- Collect data and information for technical management.
- Present data in standard formats for technical managers.
- Assist Compliance manager in collation of site information.
- Issue PPM and reactive work as required.
- Compile reports from CAFM system.
- Ensure efficient operation of Data Management systems.
- Train users in CAFM system operations.
- Act as Super User for CAFM system.
- Schedule and report Maintenance plans.
- Monitor system performance against PPM schedule.
- Handle customer enquiries with high level of service.
- Collect and provide data on estate maintenance operations.
- Collate and manage digital and paper records.
- Maintain good communication channels.
- Provide scheduled reports to client.
- Represent client in working groups for Health & Safety Legislation.
- Provide administrative support and advice for Hard FM staff.
- Co-operate with helpdesk team.
- Comply with safe systems of work.
Person Specification:
- Proven experience within similar role.
- Excellent communication skills.
- Self-motivated and adaptable to changing priorities.
- Able to demonstrate problem solving skills.
- Works well in pressurised environment.
- Ability to deal with people at all levels.
- Ability to be effective Team player.
- Aware of relevant Health & Safety and legislative matters.
- Computer literate.
- Good level of mathematical skills.
Salary: £40,000 - £60,000 per annum depending on experience.
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