Incident Resolution Specialist

3 weeks ago


Exeter, Devon, United Kingdom Cuckoo Full time
About Cuckoo:

We're a UK-based broadband provider that's all about delivering fast, fair and feelgood connectivity. At Cuckoo, we put our customers at the heart of everything we do, striving to make their lives easier and their broadband faster. We've achieved this by topping MoneySavingExpert's poll for the best customer service – twice Our aim is to become the UK's most recommended way to connect.

As an Incident Manager at Cuckoo, you'll be part of a high-performing team that resolves critical issues impacting our services. Your role will involve leading cross-functional teams to quickly address and fix incidents, ensuring everything is logged, prioritized, and resolved smoothly.

Were looking for someone who thrives under pressure, communicates clearly, and focuses on minimizing the impact on our customers and business. In this role, you'll also drive continuous improvements in how we handle incidents.

At Cuckoo, we live by our motto: Fast, fair, feelgood broadband. We're less focused on strict ITIL guidelines and more interested in your ability to connect with people, manage incidents on a human level, and find solutions that work for everyone. You'll help us learn from each experience and keep refining our processes to make things better each time.



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