Business Operations Coordinator

2 weeks ago

Hounslow, Greater London, United Kingdom ABM UK Full time
Job Title: Business Support Executive

We are seeking a highly organized and detail-oriented Business Support Executive to provide administrative support and enhance operational efficiency within our organization.

Key Responsibilities:

  • Plan and coordinate cabin cleaning crews to ensure correct resource coverage every day.
  • Allocate and process staff holiday in line with operational needs.
  • Authorize working hours to ensure staff are paid correctly.
  • Plan and cover training to ensure compliance.
  • Communicate and engage with all staff.
  • Arrange overtime where required and other tasks.
  • Responsible for ensuring all staff trackers are fully up to date.
  • Log and track sickness and absence and feedback reports to the operations managers with staff details.
  • Collaborate with other support function departments, training, HR, planning, payroll.
  • Attend meetings and write notes to be shared with the team.
  • Lead and deliver new starter onboarding including ordering uniform and issuing lockers.
  • Carry out welcome sessions with all new starters to ensure they are trained on processes and rostering systems.
  • Support the operation with any requests to achieve business SLAs.
  • Actively seeks opportunities to work with the teams on board aircrafts.

Requirements:

  • Good interpersonal skills.
  • Excellent organizational and communication skills.
  • A people-focused outlook.
  • A positive, self-motivated character and an ability to work as part of a team.
  • Experience in dealing with written / verbal complaints is essential, including the extraction and identification of issues and required outcomes in order to provide suitable written responses and resolutions.
  • Experience of using Microsoft Word and Outlook and Excel.
  • Excellent literary skills and customer service skills.
  • Excellent command of English language (minimum B2 Level English requirement).
  • Excellent attention to detail.

Benefits:

  • 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
  • Mental Health support and Life Event Counseling.
  • Get Fit Programme.
  • Financial and legal support.
  • Cycle to work scheme.
  • Access to Lifeworks, our innovative employee app where you can find:
  • Perks: discounts, gift cards, cashback, and exclusive offers.
  • Life: Search for resources and tools on topics ranging from family and life to health, money and work.
  • Support: Online chat or telephone service for urgent support in a crisis.

We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

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