Business Operations Coordinator

4 weeks ago

Hounslow, Greater London, United Kingdom Abm Full time

Job Title: Business Operations Coordinator

Location: Heathrow

Reporting to: General Manager

Working Hours: 40 hours per week

Salary: £ per hour

Role Overview and Purpose

ABM UK is seeking a dedicated and detail-oriented Business Operations Coordinator to provide administrative support and enhance operational efficiency within our organization. The ideal candidate will contribute to the success of our daily operations by providing comprehensive support across various business functions.

Key Responsibilities

Planning all Cabin cleaning crews on a weekly basis to ensure correct resource coverage every day

Allocating and processing staff holiday in line with operational needs

Authorizing working hours to ensure staff are paid correctly

Planning and covering training to ensure compliance

Communicating and engaging with all staff

Arranging overtime where required and other tasks

Responsible for ensuring all staff trackers are fully up to date

Logging and tracking sickness and absence and feedback reports to the operations managers with staff details

Collaborating with other support function departments, training, HR, planning, payroll

Attending meetings and writing notes to be shared with the team

Leading and delivering new starter onboarding including ordering uniform and issuing lockers

Carrying out welcome sessions with all new starters to ensure they are trained on processes and rostering systems

Supporting the operation with any requests to achieve business SLAs

Actively seeking opportunities to work with the teams on board aircrafts

Required Skills and Experience

Good interpersonal skills

Excellent organizational and communication skills

A people-focused outlook

A positive, self-motivated character and an ability to work as part of a team

Experience in dealing with written / verbal complaints is essential, including the extraction and identification of issues and required outcomes in order to provide suitable written responses and resolutions

Experience of using Microsoft Word and Outlook and Excel

Excellent literary skills and customer service skills

Excellent command of English language (minimum B2 Level English requirement)

Excellent attention to detail

Benefits

We're proud to offer a great range of benefits including:

  • 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
  • Mental Health support and Life Event Counseling
  • Get Fit Programme
  • Financial and legal support
  • Cycle to work scheme
  • Access to Lifeworks, our innovative employee app where you can find:
  • Perks: discounts, gift cards, cashback, and exclusive offers
  • Life: Search for resources and tools on topics ranging from family and life to health, money and work
  • Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM's benefits, visit our careers page

About Us

ABM is one of the world's largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we're proud to service icon sites across the country with more than 10,000 team members. For more information, visit

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

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