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IT Support Specialist

2 months ago


Malton, North Yorkshire, United Kingdom Principal IT Full time
IT Support Technician

Principal IT is seeking a skilled IT Support Technician to join their team on a permanent basis. As a key member of the support team, you will be responsible for providing exceptional IT service to customers, addressing incidents and requests in a timely and professional manner.

Key Responsibilities:
  • Be part of the on-call rota, working weekends and out-of-hours shifts
  • Deliver IT support to both factory and office environments
  • Set up product codes and produce sample labels
  • Manage change effectively and maintain a shift rota
  • Work to agreed service-level metrics, including response time and customer satisfaction
Essential Skills:
  • Passion for IT and technology
  • Strong focus on customer service
  • Excellent knowledge of IT products, including Microsoft Windows Server and Exchange/Office 365
  • Experience working independently

This role requires a shift pattern, with a mix of early and late starts. The latest finish time is 17:30, and the earliest start time is 06:00. If you are interested in this opportunity, please follow the link below or contact Principal IT directly.