IT Support Specialist

4 weeks ago


London, Greater London, United Kingdom Hays Technology Full time
About Us

We are a leading provider of risk management and compliance solutions, driven by industry experts and collaborative teams.

Job Title: IT Helpdesk EngineerSalary:

£40,000 - £55,000 per annum, depending on experience

About the Role

This is an exciting opportunity to join our IT team in London as a dynamic and motivated Helpdesk Engineer. As a key member of our support team, you will provide exceptional customer service to our clients, ensuring seamless resolution of technical issues.

Key Responsibilities
  • Onboard and off-board employees and contractors efficiently.
  • Configure computers, monitors, and thin terminals according to specific procedures.
  • Provide desk-side support to resolve user issues and requests effectively.
  • Support workstations, laptops, and mobile devices with minimal downtime.
  • Assist users with commonly used applications such as Microsoft Office, Remote Desktop, and VPN.
  • Manage users, security groups, and computers through Active Directory.
  • Develop, maintain, and update procedures for logging, reporting, and monitoring desktop operations.
  • Maintain inventory of IT-related equipment with accuracy.
  • Participate in ad-hoc projects as required.
Requirements
  • Bachelor's degree in Information Technology or Computer Science (or an additional year of relevant experience).
  • At least one year of IT and desktop support experience.
  • Proficiency with Office 365 and ability to learn new technologies quickly.
  • Experience supporting Windows, iOS, and Android devices with high success rates.
  • Strong customer service skills, preferably in a high-volume support environment.
  • Solid understanding of Help Desk operations and processes.
  • Preferred certifications: A+, Network+, MCP, MCSA, CCNA.
  • Knowledge of DHCP, TCP/IP, and DNS fundamentals.
  • Experience with Active Directory management for optimal results.
About Hays Technology

Hays Technology is a leading recruitment agency specializing in technology and engineering roles. With a strong presence in London and beyond, we connect talented professionals with exciting opportunities in the industry.



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