Training Centre Operations Coordinator

3 weeks ago


Tonbridge, Kent, United Kingdom Network Rail Full time

About the Role

As a Training Centre Administrator at Network Rail, you will be the first point of contact for our delegates and any visitors to our centres, addressing enquiries and resolving issues promptly to ensure a positive training experience.

You will be responsible for ensuring the smooth and efficient operation of our training facilities, including meeting and greeting all visitors, providing a customer-focused experience, and supporting the safe running of the training centre and other training venues.

Key responsibilities include:

  • Managing all transactional financial activity, assurance procedures, and period reporting associated with the Cost Centre Manager.
  • Procuring goods and services for the Training Centre and accurately recording all expenditure.
  • Setting up training rooms for forthcoming training courses and meetings to provide a positive customer experience.
  • Providing support to external training providers and visitors to enable a positive experience of the Training Centres.
  • Preparing and arranging training packs for long-term storage to comply with record retention periods.
  • Providing general administrative support to the onsite training team to support the running of the training centre.
  • Providing a consistent telephone presence on behalf of the team, delivering excellent customer service levels and communicating messages as required.

Essential Skills and Experience

  • Strong customer service approach.
  • High level of accuracy and attention to detail.
  • Strong written and verbal communication skills.
  • Strong time management, organisation, and prioritisation skills, with the ability to work under pressure and to deadlines.
  • Resilient, adaptable, and flexible.
  • IT literate, with strong Excel, Word, and PowerPoint knowledge.
  • Experience of working in a fast-moving environment.

Desirable Skills and Experience

  • Railway background.
  • Knowledge of the Competence Management System.
  • Driving license.

About Network Rail

Network Rail is a leading provider of training and development services, with a commitment to delivering high-quality training experiences to our delegates and visitors.



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