Guest Services Manager

1 day ago

Chelsea, Greater London, United Kingdom Holiday Inn London - Kensington Full time
Job Description

Job Title: Guest Services Manager

Location: Holiday Inn London - Kensington

Job Type: Full-time

About Us: Holiday Inn London - Kensington is a world-class hotel that offers an ideal central London location, stylish modern accommodation, and a world of culture and comfort for both leisure and business travelers.

Job Summary:

We are seeking a highly skilled Guest Services Manager to join our team. As a key member of our hotel's management team, you will be responsible for promoting and developing loyalty from hotel guests by positively reacting to their needs, promoting personalized service for all guests.

Key Responsibilities:

  • Build positive relations and meet requirements of VIP guests, repeat guests, and high-value guests.
  • Pro-actively accommodate special needs of guests.
  • Be present in the hotel public area and promote a positive attitude.
  • Promptly react to customer comments or complaints.
  • Assist in the Repeat Guest Scheme/loyalty program for the hotel.

What We Offer:

  • Competitive salary.
  • Meals on duty.
  • Company-funded healthcare plan.
  • Access to GP helpline, Virtual Doctor, and Legal advice helpline.
  • Referral scheme.
  • Access to Perkbox.
  • Uniform and dry cleaning.
  • Employee discounts across IHG hotels.
  • Career progression to everybody who wants to grow and develop within the company or industry.
  • The opportunity to be part of a fantastic team and working for a brand-defining hotel.
  • 28 annual holidays (included Bank Holiday).
  • Pension scheme.

Requirements:

  • Positive, enthusiastic, and resourceful individual with excellent verbal and written communication skills.
  • Proven ability to plan, prioritize, multitask, and self-manage without constant supervision.
  • Flexibility, adaptability, and attention to detail.
  • Previous hotel experience is desirable.
  • Proactive approach, strong drive for results, and a track record of achievement.
  • Ability to network at all levels.

Eligibility: You must be eligible to live and work in the UK and be in possession of a current work visa.

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