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Scheme Manager

1 month ago

Hastings, East Sussex, United Kingdom Service Care Solutions - Housing Full time

Job Description:

The Scheme Manager will be responsible for providing an effective housing management and support service to older residents. This will include daily welfare calls and checks, alarm checks, and delivering a customer-focused housing management and support service working with multi-agency partners.

Key Responsibilities:

  • Conduct assessments of risk and need and provide personalized support to residents.
  • Understand the housing management performance targets relevant to your scheme(s) and take action to contribute to their achievement.
  • Work closely with other agencies to ensure residents are able to access a full range of services and support.
  • Maintain administration systems and databases, processes, and accurate records and provide monthly performance reports and information for other reports.
  • Maintain Health and Safety requirements in accordance with Health and Safety policies and site-specific risk assessments. Undertaking checks as required.
  • Actively promote and encourage resident involvement and participation, in liaison with other teams as required. Supporting residents to use online services where appropriate.
  • Assist the income management team in ensuring rental and service charge income is maximized and recovered.
  • Be proficient in the use of technology and competent in the use of Microsoft Office embracing new ways of working. Maximizing the use of mobile technology to carry out day-to-day and targeted activities/campaigns.
  • Contribute to service improvement by actively putting forward ideas and contributing to team meetings and other events.

Requirements:

  • Previous Scheme Management Experience
  • Previous experience working with older people
  • Strong level of IT proficiency
  • Good knowledge of housing health and safety requirements
  • Driving license not essential, but beneficial

Contract:

  • 25 Hours Per Week, 5 days, flexible hours.
  • 12 Weeks, Temp to Perm
  • Pay range: £20.82 per hour LTD / £17.75 per hour PAYE (inc hol)