Scheme Manager
15 hours ago
Job Description:
The Scheme Manager will be responsible for providing an effective housing management and support service to older residents. This will include daily welfare calls and checks, alarm checks, and delivering a customer-focused housing management and support service working with multi-agency partners.
Key Responsibilities:
- Conduct assessments of risk and need and provide personalized support to residents.
- Understand the housing management performance targets relevant to your scheme(s) and take action to contribute to their achievement.
- Work closely with other agencies to ensure residents are able to access a full range of services and support.
- Maintain administration systems and databases, processes, and accurate records and provide monthly performance reports and information for other reports.
- Maintain Health and Safety requirements in accordance with Health and Safety policies and site-specific risk assessments. Undertaking checks as required.
- Actively promote and encourage resident involvement and participation, in liaison with other teams as required. Supporting residents to use online services where appropriate.
- Assist the income management team in ensuring rental and service charge income is maximized and recovered.
- Be proficient in the use of technology and competent in the use of Microsoft Office embracing new ways of working. Maximizing the use of mobile technology to carry out day-to-day and targeted activities/campaigns.
- Contribute to service improvement by actively putting forward ideas and contributing to team meetings and other events.
Requirements:
- Previous Scheme Management Experience
- Previous experience working with older people
- Strong level of IT proficiency
- Good knowledge of housing health and safety requirements
- Driving license not essential, but beneficial
Contract:
- 25 Hours Per Week, 5 days, flexible hours.
- 12 Weeks, Temp to Perm
- Pay range: £20.82 per hour LTD / £17.75 per hour PAYE (inc hol)
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