EMEA Cybersecurity Customer Management Office Lead

3 weeks ago

London, Greater London, United Kingdom Microsoft Full time

Overview

The Office of the Chief Information Security Officer (CISO) at Microsoft is responsible for ensuring that our security practices align with customer, partner, and regulatory expectations. The Customer Security Management Office (CSMO) is a key team within the CISO office that focuses on building trust and transparency with our customers and stakeholders on Microsoft's security posture, capabilities, and practices.

The EMEA Customer Management Office Lead is a critical role within the CSMO that will drive the strategy and execution of creating a community for EMEA customers, partners, associations, and organizations. The goal of this community is to foster closer alignment and collaboration with Microsoft on security matters, share best practices and insights, and provide feedback and input on Microsoft's security capabilities.

Responsibilities

• Develop and maintain a deep understanding of the security needs, challenges, and opportunities of EMEA customers and stakeholders, including cybersecurity trends, regulatory and compliance landscape, industry trends and innovations, and customer pain points and expectations.

• Build and nurture relationships with key stakeholders and influencers in the EMEA region, such as industry associations, regulators, standards bodies, customers, partners, and thought leaders.

• Design and deliver programs and initiatives that engage and educate the EMEA customer community on Microsoft's security practices, capabilities, and CISO office roadmap, such as webinars, workshops, roundtables, newsletters, blogs, podcasts, etc.

• Collect and synthesize feedback and input from the EMEA customer community on Microsoft's security offerings and CISO office roadmap and communicate them to the relevant internal teams and leaders.

• Identify and pursue opportunities for collaboration and co-innovation with the EMEA customer community on security matters, such as joint research, pilots, case studies, threat intelligence sharing, white papers, etc.

Requirements

• 10+ years of experience in cybersecurity.

• Strong knowledge and expertise on the security landscape, challenges, and solutions, including regulatory and compliance requirements, industry standards and best practices, and customer needs and expectations.

• Excellent communication and presentation skills, with the ability to articulate complex and technical concepts in a clear and compelling way to diverse audiences.

• Strong relationship-building and stakeholder-management skills, with the ability to establish trust and credibility with senior leaders, customers, partners, regulators, and industry peers.

• Proven track record of designing and delivering impactful and engaging programs and initiatives that educate, inform, and influence the global Regulated Industry community on security matters.

• Passion and curiosity for learning and staying abreast of the latest trends and innovations in the security and Regulated Industry domains.

• Bachelor's degree or higher in computer science, engineering, business, or a related field.

• Security certifications such as CISSP, CISM, CISA, or equivalent are preferred.

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