Technical Support Associate
5 days ago
We are looking for a skilled Technical Support Associate to join our team in Holywell. As a Technical Support Associate, you will play a crucial role in ensuring seamless service delivery to our customers.
About the Position- Salary range: $25,000 - $26,000 per year
The successful candidate will be responsible for scheduling and coordinating order books for engineer service visits. This includes contacting customers and engineers, resolving queries, and processing orders onto SAGE200 when necessary.
Main Responsibilities- Arrange schedules for engineer service visits
- Inform customers and engineers about booking details
- Address customer queries and resolve service-related issues
- Enter orders into SAGE200
- Support the purchasing team with spare part stock lists and supplier orders
- Develop the service function for customers and service engineers
- Keep customers updated on repair progress and replacement parts
- Previous experience in a service advisor or scheduling role
- Strong communication and organizational skills
- SAGE200 CRM system experience desirable
- Mechanical or technical background beneficial
- Administrative expertise essential
Easy commutability to Mold, Rhyl, Denbighshire, Flintshire, Chester, or Wrexham is required
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