Experienced Logistics Coordinator

1 week ago


London, Greater London, United Kingdom Monica Vinader Full time

**Job Description:**

We are seeking an experienced logistics coordinator to join our team at Monica Vinader, a leading accessible luxury brand. As a key member of our CX team, you will play a crucial role in ensuring timely delivery of customer orders and providing exceptional customer service.

**Key Responsibilities:**

  • Assist with time-sensitive daily administrative tasks, including processing delivery exceptions, communicating on order delays, and updating SLA reporting.
  • Take ownership of our logistics inbox to resolve carrier queries and ensure timely delivery of customer orders.
  • Work closely with carriers and MV operational team to ensure all parcels are accounted for and exceptions are resolved without delay.
  • Monitor tracking and delivery of B2B shipments and raise issues within a timely manner where appropriate.

**Requirements:**

  • Logistics experience is desirable but not essential.
  • A positive attitude and ability to work autonomously, multitask, and change priorities if needed.
  • Strong knowledge of MS Word, PowerPoint, Excel or equivalents.
  • Ability to learn new programs and processes quickly and prioritize your workload.

**About Us:**

MV is a digital-first, omni-channel brand that prioritizes customer obsession, inclusivity, and sustainability. We are recognized for our commitment to making luxury accessible and affordable through high-quality products, exceptional customer service, and a passion for creative expression.

**Salary:** £35,000 - £45,000 per annum, depending on experience.



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