Helpdesk Team Leader
3 days ago
Location: Oldham, Manchester
Salary: £30,000 - £35,000 DOE
We are seeking a highly skilled Helpdesk Team Leader to join our team at In Technology Group. As a Helpdesk Team Leader, you will be responsible for leading a team of 4 help desk engineers and providing exceptional IT support to our client base.
Key Responsibilities:
- Lead and motivate the team, providing guidance and support to ensure they are maximising their potential
- Help shape the development of the company and structure of the team
- Provide user support to SME's
- Troubleshoot networking problems
- Produce procedural documentation, helping technicians with 'how-to' guides
- Ensure that IT support services are delivered in a timely and effective manner, meeting agreed SLA's
- Monitor and review service levels and ensure KPI's are met
- Develop and maintain strong relationships with clients
Technical Skills:
- Good understanding of IT infrastructure and networking technologies
- Hands-on experience with Windows Server, Active Directory, Exchange and Office 365
- Proficient in troubleshooting techniques and problem solving
- Experience with virtualisation technologies (e.g. VMWare, Hyper-V)
- Cloud technology - Azure / AWS
Benefits of the Job:
- Fantastic progression opportunities
- Competitive salary and benefits package
- Opportunity to work with a reputable Managed Service Provider
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Helpdesk Team Leader
4 days ago
Oldham, Oldham, United Kingdom In Technology Group Limited Full timeJob Title: Helpdesk Team LeaderLocation: Oldham, ManchesterSalary: £30,000 - £35,000 DOEIn Technology Group Limited is seeking an experienced Helpdesk Team Leader to manage a team of 4 help desk engineers. The successful candidate will be responsible for providing exceptional IT support to our client base, while also shaping the development of the company...
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Helpdesk Team Leader
4 days ago
Oldham, Oldham, United Kingdom In Technology Group Limited Full timeJob Title: Helpdesk Team LeaderLocation: Oldham, ManchesterSalary: £30,000 - £35,000 DOEIn Technology Group Limited is seeking an experienced Helpdesk Team Leader to manage a team of 4 help desk engineers. The successful candidate will be responsible for providing exceptional IT support to our client base, while also shaping the development of the company...
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Helpdesk Team Leader
4 days ago
Oldham, Oldham, United Kingdom In Technology Group Limited Full timeJob Title: Helpdesk Team LeaderLocation: Oldham, ManchesterSalary: £30,000 - £35,000 DOEOur client, a reputable Managed Service Provider in the heart of Oldham, is seeking a Helpdesk Team Leader to manage a team of 4 help desk engineers. As a key member of the team, you will be responsible for providing exceptional IT support to their client base, while...
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Oldham, Oldham, United Kingdom In Technology Group Limited Full timeJob Title: Helpdesk Team LeaderLocation: Oldham, ManchesterSalary: £30,000 - £35,000 DOEOur client, a reputable Managed Service Provider in the heart of Oldham, is seeking a Helpdesk Team Leader to manage a team of 4 help desk engineers. As a key member of the team, you will be responsible for providing exceptional IT support to their client base, while...
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