Helpdesk Team Leader

3 days ago


Oldham, Oldham, United Kingdom In Technology Group Full time
Job Title: Helpdesk Team Leader

Location: Oldham, Manchester

Salary: £30,000 - £35,000 DOE

We are seeking a highly skilled Helpdesk Team Leader to join our team at In Technology Group. As a Helpdesk Team Leader, you will be responsible for leading a team of 4 help desk engineers and providing exceptional IT support to our client base.

Key Responsibilities:

  • Lead and motivate the team, providing guidance and support to ensure they are maximising their potential
  • Help shape the development of the company and structure of the team
  • Provide user support to SME's
  • Troubleshoot networking problems
  • Produce procedural documentation, helping technicians with 'how-to' guides
  • Ensure that IT support services are delivered in a timely and effective manner, meeting agreed SLA's
  • Monitor and review service levels and ensure KPI's are met
  • Develop and maintain strong relationships with clients

Technical Skills:

  • Good understanding of IT infrastructure and networking technologies
  • Hands-on experience with Windows Server, Active Directory, Exchange and Office 365
  • Proficient in troubleshooting techniques and problem solving
  • Experience with virtualisation technologies (e.g. VMWare, Hyper-V)
  • Cloud technology - Azure / AWS

Benefits of the Job:

  • Fantastic progression opportunities
  • Competitive salary and benefits package
  • Opportunity to work with a reputable Managed Service Provider


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