Resource Allocation Specialist

4 days ago

London, Greater London, United Kingdom FIS Full time

Job Overview


We are seeking a highly skilled Resource Manager to join our Professional Services team at FIS. As a key member of our Capital Markets Services organization, you will be responsible for driving the efficient and timely matching of capacity to demand, and providing supply vs. demand forecasts to minimize idle/non-productive time and optimize the use of revenue-generating capacity.


Key Responsibilities



  • Take decisions on the matching of unallocated resource demand to available capacity and the resolution of demand conflicts, interlocking with PS and Project Management Practice leaders.
  • Support the design, development, and maintenance of processes for the timely and efficient allocation of available billable PS resource supply to PS project demands.
  • Work with consulting management teams, program/project managers to identify type of technical and business resources needed, and understand employee skills and proficiencies.
  • Identify capacity across PS and match to specific client engagement projects with a goal of effectively balancing resource utilization needs with planning targets, skills allocation, actual utilization, and staffing levels.
  • Identify incremental key fungible skill sets and ensure skills matrix is then enhanced and updated.
  • Collaborate and effectively solve internal barriers with large cross-functional teams to accomplish company goals.
  • Proactively engage with PS & PM Practice leadership to drive remediation of PlanView allocations data.
  • Maintain & run Bench Report to facilitate fast and efficient searching/matching between available resources and opportunities.
  • Materially contribute to decisions on short-term training and strategic cross-training requirements, driving discussions on use of lower cost resource augmentation vs cross-training internal resources.
  • Contribute to decisions on the leveraging of contractors to resolve resource and/or skillset shortages.
  • Driving key strategic initiatives around revenue optimization and RUC acceleration.
  • Other related duties assigned as needed.

Success Measurement



  • Reduction in number of candidates waiting for billable assignments.
  • Reduction in unfulfilled demand.
  • Reduction in time booked to non-revenue generating activities such as Idle Time, Training, and Administrative projects.
  • Increase in average billable utilization.
  • Increased fungibility measured by the number of people cross-trained in multiple solutions.
  • Resource demand across the PS Portfolio of projects is met in a timely manner ensuring that client implementations are not delayed.
  • Improved employee engagement scores and reduced voluntary attrition.

General Knowledge, Skills & Abilities



  • Experience of working in a Professional Services organization.
  • Extensive experience in resource management in a global and multi-product environment.
  • Knowledge of project management standards, processes, procedures, and guidelines.
  • Strong leadership and decision-making.
  • Ability to interact and negotiate with all levels of management and staff resolve issues efficiently and to reach agreement when there are widely differing viewpoints.
  • Excellent analytical, problem-solving, decision-making team, conflict management, organization, and time management skills.
  • Excellent verbal and written communication skills.
  • Ability to maintain confidentiality and carry out assignments that are sensitive in nature.

What You Bring


Commercial Acumen & Strategy



  • An ability to initiate and manifest flexibility, adaptability, and creativity.
  • Excellent analytical skills.
  • Exhibits a passion for the client, ability to prioritize and retain focus, execute relentlessly, experiment, and drive innovation.
  • Strong problem-solving ability. Adaptability in pressure situations, and empathy for clients and staff.

Strong Communication Skills



  • Highly articulate communicator who can convey important messages in a clear and compelling manner at all levels of the organization.
  • High level of energy and a personal style that engenders loyalty and trust among team members, at all levels within the organization.

Developing and Leveraging Relationships



  • Able to collaborate with other senior FIS leaders to define and communicate a clear strategy with specific goals and measures to determine progress toward those goals. Serve as a thought partner & adviser.
  • Proven collaborative approach; openly sharing information and receptive to the ideas of others.
  • Creating and cultivating networks of people across a global and matrixed organization.

Privacy Statement


FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Privacy Policy.


Sourcing Model


Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.


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