Collections Specialist

4 weeks ago


Swindon, Swindon, United Kingdom Thames Water Utilites Full time
Customer Service Opportunity

We are seeking a skilled and empathetic individual to join our team as a Collections Advisor. As a key member of our customer service team, you will play a vital role in supporting customers through challenging times, providing exceptional service, and ensuring their needs are met.

Key Responsibilities:
  • Engage with customers to understand their billing enquiries and disputes, ensuring each interaction is handled with empathy and efficiency.
  • Organise collections through manageable payment plans, always considering the customer's financial circumstances.
  • Take ownership of each case, tailoring your approach to meet the specific needs of each customer.
  • Ask thoughtful questions to make customers feel heard and supported, fostering a positive experience.
What We Offer:
  • A competitive salary of £24,560 per annum.
  • 24 days of holiday per year increasing to 28 with the length of service (plus bank holidays).
  • Contributory pension - maximum of 12% - 2x employee contribution.
  • A wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
  • Personal Medical Assessments – Open to all once a year.
About Us:

At Thames Water, our purpose is to deliver life's essential service so our customers, communities, and planet can thrive. We are committed to taking care of water for everyone, and we need talented individuals like you to help us achieve this goal.



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