Ryman Store Leadership Role
1 month ago
As a Store Manager at Ryman, you will be responsible for a strong team. You'll be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on financial KPIs, including wages, wastage, and shrinkage, will form a key element of the role, together with non-financials such as customer service/feedback, internal audit, and standards and compliance.
Fantastic Training and Opportunities
We offer fantastic training to help you complete your role and be the best you can be, with the option to continue your development into a more senior role, if you choose to progress within the business.
Ongoing Incentives and Benefits
Ongoing incentives to reward your performance. Company pension scheme. Apprenticeship scheme to continue your development. Generous discount at TPRG and on our amazing benefits hub.
Excellent Customer Service and Team Leadership
Confidently and professionally handle customer complaints and difficulties and ensure all colleagues understand the importance of driving customer loyalty. Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, establish customer needs, and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling.
Store Planning and Performance
Ensure the store team understand all sales and KPI targets and are supported to exceed them whilst identifying and improving performance issues where required. Build strong relationships with store peers and Retail Support departments to effectively deal with matters concerning stock, layout, promotions, training, development, and employee relations.
Store Culture and Development
Ensure the effective planning of store resource in order to profitably operate the store within agreed budgets. Drive a culture of coaching and development within the store.
About Ryman
Henry J Ryman, founder of Ryman, opened his first store in London at Great Portland Street in 1893. Ryman is part of Theo Paphitis Retail Group, which comprises Ryman, Robert Dyas, Boux Avenue, and the London Graphic Centre.
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