Customer Experience Officer

3 weeks ago


Luton, Luton, United Kingdom easyJet Full time
About the Role

We are seeking a highly skilled and experienced professional to join our team as a Customer Disruption Officer. As a key member of our operations team, you will be responsible for ensuring seamless customer experiences during disruptions.

Key Responsibilities
  • Manage disruptions and ensure customer welfare, hotac, and transport needs are met swiftly and in line with regulations.
  • Collaborate with ground handling, customer services, and ICC teams to deliver exceptional customer experiences.
  • Manage crew hotel and transport arrangements.
  • Report major disruption events to support smooth claims processing.
Requirements
  • At least 2 years of experience in airport or ground handling operations.
  • Ability to perform well under extreme pressure.
  • Excellent communication and interpersonal skills.
  • Strong proficiency with PCs and the Microsoft Office suite.
  • Experience using e-Res, AIMS, and SITA systems.
  • Flexibility to work shifts and adapt to varying hours.
What We Offer
  • Competitive base salary.
  • Up to 20% bonus.
  • 25 days holiday.
  • BAYE, SAYE & Performance share schemes.
  • 5% pension.
  • Life Assurance.
  • Flexible benefits package.
  • Excellent staff travel benefits.


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