ER Relationship Co-ordinator Apprentice

4 weeks ago


Solihull, Solihull, United Kingdom Serco Full time

ER Relationship Co-ordinator Apprentice Role

This role is an exciting opportunity to join our ER team as a Relationship Co-ordinator Apprentice. As a key member of our team, you will support the ER Relationship Manager with administration, reporting, and analytics.

Key Responsibilities:

  • Manage do not attends on a weekly basis, highlighting contracts with persistent issues and liaising with managers to understand and educate.
  • Reduce do not attends by a significant percentage within a set timeframe.
  • Provide effective advice and coaching in relation to occupational health referrals.
  • Work with sensitive data in line with data protection legislation.
  • Demonstrate a high level of empathy and patience using the customer-first approach.
  • Make outbound contact with customers to assist in the resolution of queries and support within occupational health queries.
  • Provide excellent customer service in all interactions with UK Serco employees and partners.
  • Maintain the appropriate level of process knowledge, customer satisfaction, and quality metrics.

Requirements:

  • Numerate and literate, with GCSEs in Maths and English grade A-C or equivalent.
  • Must be able to demonstrate experience in a customer service environment.
  • Previous experience in a HR Shared Service or phone-based environment is desirable but not essential.
  • Essential technical and professional skills and knowledge.
  • Have excellent communication skills, be flexible and friendly, with a high level of self-motivation and initiative.
  • Strong telephone etiquette.
  • Required to manage time effectively in order to complete a heavy workload and meet deadlines.
  • Able to deal with a fast-paced environment.
  • Ability to work under pressure, whilst maintaining accuracy of workload.
  • Excellent attention to detail, prioritisation, and organisational skills.

Why Serco:

At Serco, we offer a range of benefits to support the health and wellbeing of you and your family, including an Employee Assistance Programme, Health Cash Plans, free flu jabs, and more.

We also offer a wealth of career development training to suit your future aspirations, including role-specific training, leadership coaching, formal study, and more.

Join us and be part of a company passionate about diversity and inclusion, with a safe and supportive culture.



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