IT Operations Manager
3 weeks ago
About the Role
\We are seeking an experienced IT Operations Manager to join our team at Interface Recruitment UK. The successful candidate will be responsible for leading our IT Operations function and overseeing the delivery of high-quality IT services to our clients.
\The ideal candidate will have a proven track record of managing IT operations in a fast-paced environment, with experience in supervising or managing an effective IT support team. They will also possess in-depth knowledge of IT system implementation, troubleshooting support for core Microsoft technologies, and business-specific applications.
\The salary for this role is estimated to be around £60,000 - £80,000 per annum, depending on experience.
\Key Responsibilities
\- \
- Lead the IT Operations function and oversee the delivery of high-quality IT services\
- Manage and develop an effective IT support team\
- Implement and manage IT systems and infrastructure\
- Monitor and report on service delivery and performance\
- Develop and implement IT strategies and plans aligned to key business objectives\
- Manage budgets and resources effectively\
- Ensure compliance with relevant laws, regulations, policies, and guidelines\
- Stay informed of developments in the IT world and assess their potential benefit\
- Provide leadership and guidance to the IS team\
- Assist the Head of Information Systems with departmental reports and policy implementation\
- Identify and mitigate operational risks to the IT capability\
- Ensure maximum availability of IT systems and infrastructure\
- Minimize outages and ensure optimal system performance\
- Coordinate regular Information Security reviews with partner organizations\
- Direct IS staff to carry out 'ad-hoc' tasks as required\
- Make effective use of available resources\
- Assist the Head of Information Systems with the production of departmental reports\
- Explain complex IT information clearly to stakeholders\
- Proven skills and experience in defining, planning, and managing IT Change Projects\
- Strong understanding of all aspects of service delivery with a working knowledge of ITIL\
- Experience in developing, delivering, and managing IT strategies and plans aligned to key business objectives\
- Ability to negotiate, manage, and monitor contracts for IT services provided by third parties\
- Proven experience in bringing about controlled change to improve the delivery and performance of business IT capability\
- In-depth experience of manually utilizing SQL for data manipulation, building reports, and analysis services\
- Experience in designing IT service delivery policies, procedures, and practices\
- Experience in the identification, planning, and management of operating and capital expenditure budgets\
- Ability to stay informed of developments in the IT world and assess their potential benefit\
- Previous IT Operations experience within a fast-paced environment\
- Proven track record of supervising or managing an effective IT support team\
- In-depth experience of providing IT support (1st, 2nd, and 3rd tier)\
- In-depth experience of managing Cyber and IT security risk\
- In-depth experience with IT system implementation and troubleshooting support for core Microsoft technologies and business-specific applications\
- Proven skills and experience in defining, planning, and managing IT Change Projects\
- Proven experience in bringing about controlled change to improve the delivery and performance of business IT capability\
- Strong understanding of all aspects of service delivery with a working knowledge of ITIL\
- Proven skills and experience in negotiating, managing, and monitoring contracts for IT services provided by third parties\
- Experience in developing, delivering, and managing IT strategies and plans aligned to key business objectives\
- Ability to make effective use of available resources, including people, information, networks, and budgets\
- Ability to explain complex IT information clearly to stakeholders\
- Proven experience in identifying and mitigating operational risks to the IT capability\
- Ability to ensure maximum availability of IT systems and infrastructure\
- Ability to minimize outages and ensure optimal system performance\
- Ability to coordinate regular Information Security reviews with partner organizations\
- Ability to direct IS staff to carry out 'ad-hoc' tasks as required\
- Ability to make effective use of available resources\
- Ability to assist the Head of Information Systems with the production of departmental reports\
- Ability to explain complex IT information clearly to stakeholders\
- Proven experience in bringing about controlled change to improve the delivery and performance of business IT capability\
- Ability to identify and mitigate operational risks to the IT capability\
- Ability to ensure maximum availability of IT systems and infrastructure\
- Ability to minimize outages and ensure optimal system performance\
- Ability to coordinate regular Information Security reviews with partner organizations\
- Ability to direct IS staff to carry out 'ad-hoc' tasks as required\
- Ability to make effective use of available resources\
- Ability to assist the Head of Information Systems with the production of departmental reports\
- Ability to explain complex IT information clearly to stakeholders\
- Ability to provide leadership and guidance to the IS team\
- Ability to assist the Head of Information Systems with policy implementation\
- Ability to make effective use of available resources\
- Ability to assist the Head of Information Systems with the production of departmental reports\
- Ability to explain complex IT information clearly to stakeholders\">
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