Service Account Manager
2 days ago
We are seeking a highly skilled Service Account Manager to join our team at Nordex Group. As a key member of our team, you will be responsible for managing customer relationships, generating after-sales business, and utilizing a proactive approach to sales opportunities on existing and lost accounts.
Key Responsibilities- Manage key customer contacts for commercial and contractual issues for a defined customer portfolio.
- Build, develop, and maintain long-term client relationships to ensure customer satisfaction.
- Manage client complaints and contractual disputes, including warranty or defect claims.
- Collaborate with cross-functional teams to analyze customer requirements and generate service quotations.
- Develop and implement an after-sales strategy, targets, and growth, maintaining a pipeline by customer by quarter.
- Manage after-sales order intake, revenues, and EBIT of the service area.
- Support the main component planner on main component demands from non-contractual customers.
- End-to-end management of service agreement renewals for existing wind farms, including tendering, negotiation of terms and conditions, cost analysis, and pricing, and managing internal gate processes.
- Develop a strategy to reactivate lost accounts.
- Collect overdue service payments.
- Process billable service works in a complete and timely manner.
- Support the Local Operations Manager and Area Service Manager with operational customer complaints.
- Manage new contract reviews for newly signed maintenance and service agreements.
- Relevant experience in a technical sales or account management function, ideally within the wind or renewables sector.
- Education to degree level or equivalent.
- Experience of working in a similar role with experience of dealing with sales or service contracts and working to challenging sales targets.
- Confidence in dealing with internal and external customers.
- Experience of formal sales tenders is an advantage.
- Proficiency in MS Office Suite, including SharePoint.
- Experience of using SAP or a similar tool is ideal.
- Understanding and awareness of engineering principles and basic UK and Irish legal framework and commercial/contractual law.
- Excellent relationship management skills.
- Strong negotiation skills.
- Planning and organization skills.
- Excellent presentation skills.
- Resilience and conflict management skills.
- A customer-focused approach.
- 33 days of annual leave, including bank holidays.
- Additional holiday days after two years of continuous service.
- Employee Assistance Programme.
- Bike2Work Scheme.
- Paid eye tests and contribution towards glasses.
- Company sick pay scheme.
- Private healthcare available via salary sacrifice.
- Two paid working days per calendar year for volunteering activities.
- Enhanced maternity, paternity, and adoption leave.
- Compassionate leave.
- Life insurance.
- Nordex will reimburse the cost of one annual professional subscription fee to one professional institution relevant to your work.
- Long Service Awards at 5, 10, 15, and 20 years of service.
- Flexible working hours and hybrid working arrangements.
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