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Technical Account Manager

2 months ago


Stirling, Stirling, United Kingdom Yardi Full time
About the Role:

We are seeking a highly skilled Technical Account Manager to join our dynamic team at Yardi. As a Technical Account Manager, you will be responsible for providing exceptional customer support, troubleshooting, and resolving software issues for our clients.

Key Responsibilities:
  • Deliver top-notch customer support, going above and beyond to assist clients in troubleshooting and resolving issues promptly.
  • Assist with data mapping and conversion, and user training.
  • Develop a comprehensive understanding of the product you support, enabling you to efficiently test new software functionality, data fixes, and set-ups.
  • Assist with continued software integrations, maintenance, and updates in collaboration with clients.
  • Identify ancillary products and services that align with client business and operational needs and goals.
  • Conduct training sessions for clients on new software upgrades and functionality, ensuring they are equipped to leverage the latest features.
  • Collaborate closely with Client Services team members across the globe, actively contributing to the collective success of the team.
Requirements:
  • Bachelor's degree in accountancy or relevant experience in a related field.
  • High comfort level with troubleshooting and providing support, effectively assisting customers remotely.
  • Proficiency with Microsoft 365 desktop applications.
  • Outstanding written and verbal communication skills, enabling you to provide exceptional support to customers.
  • Strong customer service skills and a genuine desire to go the extra mile to ensure client satisfaction.
  • Flexibility and the ability to adapt to changing priorities, ensuring efficient management of tasks and projects.
  • Previous technical support and application troubleshooting experience.
  • Microsoft operating and network system operation, relational databases, and SQL/Oracle language.
  • Prior experience working with property management or real estate software.
About Yardi:

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We've created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.

At Yardi, we are dedicated to creating a positive impact in our communities. Annually, we extend philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.

We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.