Technical Account Manager
4 weeks ago
About the Role:
We are seeking a highly skilled Technical Account Manager to join our team at Yardi Systems. As a Technical Account Manager, you will be responsible for providing exceptional customer support to our clients, focusing on troubleshooting and resolving software issues over phone and email. You will have the opportunity to work with cutting-edge software solutions, gaining valuable expertise and becoming a subject matter expert in the field.
Key Responsibilities:
- Deliver exceptional customer support, going above and beyond to assist clients in troubleshooting and resolving issues promptly.
- Assist with data mapping and conversion, and user training.
- Develop a comprehensive understanding of the product you support, enabling you to efficiently test new software functionality, data fixes, and set-ups.
- Assist with continued software integrations, maintenance, and updates in collaboration with clients.
- Identify ancillary products and services that align with client business and operational needs and goals.
- Conduct training sessions for clients on new software upgrades and functionality, ensuring they are equipped to leverage the latest features.
Requirements:
- Bachelor's degree in accountancy or relevant experience in a related field.
- High comfort level with troubleshooting and providing support over phone and email, effectively assisting customers remotely.
- Proficiency with Microsoft 365 desktop applications.
- Outstanding written and verbal communication skills, enabling you to provide exceptional support to customers.
- Strong customer service skills and a genuine desire to go the extra mile to ensure client satisfaction.
- Flexibility and the ability to adapt to changing priorities, ensuring efficient management of tasks and projects.
About Yardi Systems:
Yardi Systems is a leading provider of property management software solutions. We are committed to delivering innovative solutions that meet the evolving needs of our clients. Our team is dedicated to providing exceptional customer support and ensuring that our clients receive the best possible service.
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