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Technical Account Manager

1 month ago

Stirling, Stirling, United Kingdom Yardi Systems Full time

About the Role:

We are seeking a highly skilled Technical Account Manager to join our team at Yardi Systems. As a Technical Account Manager, you will be responsible for providing exceptional customer support, troubleshooting, and resolving software issues for our clients.

Key Responsibilities:

  • Deliver top-notch customer support, focusing on troubleshooting and resolving software issues over phone and email.
  • Collaborate with our team to drive continuous improvements and advancements in our products.
  • Develop a comprehensive understanding of the product you support, enabling you to efficiently test new software functionality, data fixes, and set-ups.
  • Assist with data mapping and conversion, and user training.
  • Identify ancillary products and services that align with client business and operational needs and goals.
  • Conduct training sessions for clients on new software upgrades and functionality.

Requirements:

  • Bachelor's degree in accountancy or relevant experience in a related field.
  • High comfort level with troubleshooting and providing support over phone and email.
  • Proficiency with Microsoft 365 desktop applications.
  • Outstanding written and verbal communication skills.
  • Strong customer service skills and a genuine desire to go the extra mile to ensure client satisfaction.

What We Offer:

  • A dynamic work environment with comprehensive training programs.
  • Abundant opportunities for career growth and professional development.
  • A company culture that prioritizes support, collaboration, and growth.
  • Comprehensive benefits, including 100% paid employee medical premiums and flexible work arrangements.