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Technical Account Manager

2 months ago


Stirling, Stirling, United Kingdom Yardi Full time
About the Role:

We are seeking a highly skilled Technical Account Manager to join our dynamic team at Yardi. As a Technical Account Manager, you will play a critical role in delivering exceptional customer support and driving business growth.

Key Responsibilities:
  • Customer Support: Provide top-notch support to clients, focusing on troubleshooting and resolving software issues in a timely and efficient manner.
  • Software Solutions: Collaborate with clients to understand their business needs and provide tailored software solutions to meet those needs.
  • Training and Development: Develop and deliver training programs to ensure clients have the necessary skills to effectively use our software solutions.
  • Business Development: Identify opportunities to upsell and cross-sell our software solutions to clients, driving business growth and revenue.
  • Subject Matter Expert: Serve as a subject matter expert, providing valuable insights and expertise on our software solutions and best practices.
Requirements:
  • Education: Bachelor's degree in a related field, such as computer science or business administration.
  • Technical Skills: Proficiency in Microsoft 365 desktop applications and a strong understanding of software solutions.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to effectively communicate with clients and internal stakeholders.
  • Customer Service Skills: Strong customer service skills, with a focus on delivering exceptional customer experiences.
  • Business Acumen: Strong business acumen, with the ability to understand client business needs and provide tailored solutions.
What We Offer:
  • Competitive Compensation: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Environment: A collaborative and dynamic work environment.
  • Recognition and Rewards: Recognition and rewards for outstanding performance.