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Claims Service Improvement Manager

2 months ago

Leeds, Leeds, United Kingdom NHS Resolution Full time

Job Summary:

NHS Resolution is seeking a talented Claims Service Improvement Manager to join our Claims Service Improvement Team on a permanent contract basis.

About the Role:

The primary responsibilities of this role are to support the research, planning, and implementation of new and improved protocols, processes, and ways of working across the Claims function.

Key Responsibilities:

  • Support the triage and monitoring of recommendations for process reviews and improvements
  • Help identify processes and improvement opportunities to improve efficiency
  • Contribute to the development of best practices and risk identification
  • Support the post holder to mitigate any potential challenges
  • Organize workshops and process mapping of claims processes across the Claims function

Requirements:

  • Experience of working within a claims management environment
  • Knowledge of clinical negligence and/or personal injury claims
  • Attention to detail and enthusiasm for data quality, service improvement, and integrity
  • Ability to work with and draft data reports, detailed documentation, and data visualisation tools

About NHS Resolution:

NHS Resolution is a not-for-profit arm's length of the NHS working for healthcare providers to resolve claims fairly and to share learning across the NHS and beyond.

We provide a supportive environment for our staff with specialist training and the opportunity for personal development.

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Work in a progressive environment towards data-driven strategies
  • A commitment to diversity, equality, and inclusion
  • Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave
  • Commitment to support individuals in having a work and life balance, offering flexible working arrangements