Coffee Shop Business Lead
8 hours ago
We are seeking a highly skilled Store Operations Manager to lead our coffee shop in Frinton. As a key member of our team, you will be responsible for overseeing the daily operations of the store, ensuring exceptional service, and fostering a positive environment for customers and staff.
About the RoleThis is a fantastic opportunity for an experienced hospitality professional to join our team and drive the success and growth of our store. You will be responsible for:
- Leading a team of baristas and front-of-house staff to deliver outstanding customer service and maintain a warm atmosphere.
- Managing all aspects of the coffee shop's operations, including inventory, purchasing, and vendor relationships.
- Ensuring the consistent preparation of high-quality coffee beverages and other menu items while adhering to established recipes and standards.
- Overseeing the cleanliness and organisation of the coffee shop, ensuring it meets health and safety regulations and presents an appealing ambiance for customers.
- Developing and implementing marketing strategies and promotions to attract new customers and retain existing ones.
- Tracking sales and financial performance, analysing data, and making informed decisions to achieve revenue targets and cost control.
- Handling customer inquiries, feedback, and complaints in a professional and timely manner.
To be successful in this role, you will need:
- Proven experience as a Store Manager or in a similar hospitality management role.
- Proven experience of working to KPI targets within the hospitality sector.
- Understanding of financial principles, budgeting, and cost control.
- Food safety and hygiene certifications are desirable.
- Availability to work flexible hours, including weekends and holidays.
We offer a competitive salary of £30,000 - £32,000 per annum, depending on experience. If you are a dynamic individual with a proven track record in hospitality management and a passion for creating memorable experiences, we would love to hear from you.
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