Arena Response Team Lead
4 weeks ago
To lead the response teams at the Arenas, ensuring the delivery of safe, secure, and welcoming venues at Group venues. This person will be responsible for managing incidents escalated from the Front of House concourse and floor managers, working closely with the security event manager to understand event risk ratings.
This is a Casual Part-time role, Monday to Sunday, 16:00pm-00:00am, with a variable rota.
Key Responsibilities- Brief colleagues at the start of shift and collect feedback for debrief purposes.
- Oversee and coordinate frontline colleague activities.
- Support new employees and provide ongoing feedback.
- Deliver task-specific Toolbox talks.
- Ensure high-quality service is provided to all guests.
- Address and resolve customer complaints or issues promptly.
- Ensure colleagues have correct uniform.
- Verify staff deployment and postings before events start.
- Monitor the arena to ensure everything runs smoothly in line with event activity and plan.
- Coordinate with other managers and departments for efficient workflow.
- Implement and enforce safety protocols and procedures in line with the Incident and Emergency Plan.
OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services, including Cleaning, Catering, Security, Technical services, Energy Management, and compliance, front of house, landscaping, logistics, waste management, and pest control services to the public and private sectors. Our mission is to make people and places the best they can be.
-
Arena Response Team Lead
3 weeks ago
Birmingham, Birmingham, United Kingdom OCS Group Full timeAbout The RoleTo lead the response teams at the Arenas, ensuring the delivery of safe, secure, and welcoming venues at Group venues. This person will be responsible for managing incidents escalated from the Front of House concourse and floor managers.This role includes supervising and managing response teams working within the Arena, working closely with the...
-
Arena Response Team Lead
4 weeks ago
Birmingham, Birmingham, United Kingdom OCS Group Full timeAbout The RoleTo lead the response teams at the Arenas, ensuring the delivery of safe, secure, and welcoming venues at Group venues. This person will be responsible for managing incidents escalated from the Front of House concourse and floor managers, working closely with the security event manager to understand event risk ratings.This is a Casual Part-time...
-
Arena Response Team Lead
4 weeks ago
Birmingham, Birmingham, United Kingdom OCS Group Full timeAbout The RoleTo lead the response teams at the Arenas, ensuring the delivery of safe, secure, and welcoming venues at Group venues. This person will be responsible for managing incidents escalated from the Front of House concourse and floor managers, working closely with the security event manager to understand event risk ratings.This is a Casual Part-time...
-
Duty Manager
1 month ago
Birmingham, Birmingham, United Kingdom Arena Racing Company Full timeAbout the RoleThe Arena Racing Company is seeking a highly skilled and experienced Duty Manager to join our team at Perry Barr Greyhound Stadium. As a key member of our operations team, you will be responsible for ensuring the smooth running of race days and non-racing events, while maintaining a high level of customer service and safety standards.Key...
-
Duty Manager
1 month ago
Birmingham, Birmingham, United Kingdom Arena Racing Company Full timeAbout the RoleThe Arena Racing Company is seeking a highly skilled and experienced Duty Manager to join our team at Perry Barr Greyhound Stadium. As a key member of our operations team, you will be responsible for ensuring the smooth running of race days and non-racing events, while maintaining a high level of customer service and safety standards.Key...
-
Duty Manager
1 month ago
Birmingham, Birmingham, United Kingdom Arena Racing Company Full timeAbout the RoleThe Arena Racing Company is seeking a highly skilled and experienced Duty Manager to join our team at Perry Barr Greyhound Stadium. As a key member of our operations team, you will be responsible for ensuring the smooth running of race days and non-racing events, while maintaining a high level of customer service and safety standards.Key...
-
Duty Manager
1 month ago
Birmingham, Birmingham, United Kingdom Arena Racing Company Full timeAbout the RoleThe Arena Racing Company is seeking a highly skilled and experienced Duty Manager to join our team at Perry Barr Greyhound Stadium. As a key member of our operations team, you will be responsible for ensuring the smooth running of race days and non-racing events, while maintaining a high level of customer service and safety standards.Key...
-
Duty Manager
3 weeks ago
Birmingham, Birmingham, United Kingdom Arena Racing Company Full timeAbout the Role:The Duty Manager will be responsible for the smooth running of the site during race meetings and non-racing events, ensuring that the site is consistently presented and maintained to a high standard.Key responsibilities include managing the operational elements of a race day, overseeing the maintenance and cleaning team, and ensuring that all...
-
Duty Manager
3 weeks ago
Birmingham, Birmingham, United Kingdom Arena Racing Company Full timeAt Arena Racing Company, we are seeking a highly skilled Duty Manager to oversee the operational elements of our race days and non-racing events. The successful candidate will be responsible for ensuring the site is consistently presented and maintained to a high standard through management of the maintenance and cleaning team.The Duty Manager will work...
-
Operational Manager
6 days ago
Birmingham, Birmingham, United Kingdom Arena Racing Company Full timeRacing Venue Operations RoleThe Arena Racing Company is seeking a highly skilled and experienced Operational Manager to oversee the smooth running of our racing venues. As a key member of our team, you will be responsible for ensuring that all events, whether racing or non-racing, are executed efficiently and safely.Main Responsibilities:Operational...
-
Duty Manager
2 weeks ago
Birmingham, Birmingham, United Kingdom Arena Racing Company Full timeWe are seeking a skilled Duty Manager to oversee the operational aspects of race days and non-racing events at our stadium. The successful candidate will be responsible for ensuring a safe and efficient environment for guests and staff.Key Responsibilities:Ensure compliance with Health and Safety policies and procedures.Oversee the maintenance and cleaning...
-
Customer Service Representative
3 weeks ago
Birmingham, Birmingham, United Kingdom Arena Racing Company Full timeRetail Betting AssistantAbout the roleAs a Retail Betting Assistant with Arena Racing Company, you will be responsible for delivering customer betting transactions in accordance with company policies and procedures, as well as Gambling Commission Regulations.Key responsibilities for this role include:Gaining and maintaining an excellent knowledge of various...
-
Customer Service Representative
3 weeks ago
Birmingham, Birmingham, United Kingdom Arena Racing Company Full timeAbout the RoleWe are seeking a skilled Customer Service Representative to join our team at Arena Racing Company. As a Betting Transactions Customer Service Representative, you will be responsible for delivering customer betting transactions in accordance with company policies and procedures, as well as Gambling Commission Regulations.Key ResponsibilitiesGain...
-
Cyber Response Team Lead
3 weeks ago
Birmingham, Birmingham, United Kingdom KPMG Full timeAbout the RoleThe Cyber Response Team Lead will be responsible for managing and coordinating cyber security incidents for our clients, working closely with the head of cyber response. This is a hands-on and operational management role with opportunities to grow into service line leadership.Key ResponsibilitiesManage and co-ordinate cyber security incidents...
-
Front of House Security Team Leader
3 weeks ago
Birmingham, Birmingham, United Kingdom Manchester Arndale Full timeJob Summary:OCS UK & Ireland is a leading facilities management company with a turnover of £1 billion. We deliver innovative, award-winning services including Cleaning, Catering, Security, Technical services, Energy Management and compliance, front of house, landscaping, logistics, waste management and pest control services to the public and private...
-
Recruitment Project Lead
4 weeks ago
Birmingham, Birmingham, United Kingdom Constellation Careers Full timeConstellation Careers is seeking a skilled Recruitment Project Lead to drive recruitment projects across Ireland. As the in-house workforce solution for Compass Group UK, we deliver people to various sectors, including sports stadia, music arenas, education, and healthcare.This role requires a fast-paced environment, where you'll lead the attraction of...
-
Senior Landscape Architect
3 weeks ago
Birmingham, Birmingham, United Kingdom Lead Careers Full timeWe are seeking an experienced Associate Landscape Architect to join our team at Lead Careers. The successful candidate will be responsible for leading projects in landscape design, public realm, and masterplanning, as well as managing and developing the skills of our team.The ideal candidate will have a degree-level qualification in Landscape Architecture,...
-
Corporate Social Responsibility Lead
2 months ago
Birmingham, Birmingham, United Kingdom PeoplePlus Full time**Job Summary**We are seeking a highly skilled and experienced professional to join our Business Development Team at PeoplePlus as a Social Value Solutions Manager. This is a senior-level role that requires exceptional communication and engagement skills, as well as the ability to work across multiple divisions and prioritize activities that meet our...
-
Corporate Social Responsibility Lead
2 months ago
Birmingham, Birmingham, United Kingdom PeoplePlus Full time**Job Summary**We are seeking a highly skilled and experienced professional to join our Business Development Team at PeoplePlus as a Social Value Solutions Manager. This is a senior-level role that requires exceptional communication and engagement skills, as well as the ability to work across multiple divisions and prioritize activities that meet our...
-
Senior Landscape Architect
3 weeks ago
Birmingham, Birmingham, United Kingdom Lead Careers Full time £45,000 - £55,000Job Title: Associate Landscape ArchitectAbout the Role:We are seeking an experienced Associate Landscape Architect to join our team at Lead Careers. As a key member of our Landsape and Urban Design Team, you will be responsible for managing, developing, and growing the skills of the team while working on diverse projects.Key Responsibilities:* Manage and...