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Arena Response Team Lead
4 weeks ago
To lead the response teams at the Arenas, ensuring the delivery of safe, secure, and welcoming venues at Group venues. This person will be responsible for managing incidents escalated from the Front of House concourse and floor managers, working closely with the security event manager to understand event risk ratings.
This is a Casual Part-time role, Monday to Sunday, 16:00pm-00:00am, with a variable rota.
Key Responsibilities- Brief colleagues at the start of shift and collect feedback for debrief purposes.
- Oversee and coordinate frontline colleague activities.
- Support new employees and provide ongoing feedback.
- Deliver task-specific Toolbox talks.
- Ensure high-quality service is provided to all guests.
- Address and resolve customer complaints or issues promptly.
- Ensure colleagues have correct uniform.
- Verify staff deployment and postings are correct and in position prior to event start.
- Monitor the arena to ensure everything runs smoothly in line with event activity and plan.
- Coordinate with other managers and departments for efficient workflow.
- Implement and enforce safety protocols and procedures in line with the Incident and Emergency Plan.
OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services, including Cleaning, Catering, Security, Technical services, Energy Management, and compliance, front of house, landscaping, logistics, waste management, and pest control services to the public and private sectors. Our mission is to make people and places the best they can be.
