Technical Support Specialist

6 days ago

Chard, Somerset, United Kingdom Premier Technical Recruitment Full time

New Product Introduction Technical Support Role

About the Company

Premier Technical Recruitment is a leading provider of technical recruitment services, specializing in the placement of skilled professionals in the electronics and engineering sectors. Our client, a renowned UK-based company, is a market leader in the design and manufacture of bespoke solutions for a diverse range of applications.

Job Summary

We are seeking an experienced and proactive New Product Introduction Technical Support Engineer to join our client's committed and professional NPI team. The successful candidate will be responsible for leading all aspects of New Product Introduction, developing and operating a formal NPI process, and providing technical support to the technical team.

Key Responsibilities

  • Develop and implement a formal New Product Introduction process and recording system
  • Provide technical support to the technical team, ensuring smooth and timely transfer of completed projects to manufacturing
  • Provide pre-sales technical assistance for Electrical applications and formulate technical aspects of BOM's and assist with production assembly instructions where required
  • Input data to the company ERP system in support of the technical department
  • Liaise with Customers, suppliers, and other internal departments as required
  • Assist with authoring product specifications and instructions, as well as after-sales support services and providing technical assistance as required
  • Manage the preparation of technical reports in support of projects and to other departments as required, and represent the Technical team as required at Customer Meetings
  • Operate as an integral part of the team, gaining approvals and certification of new products
  • Guide and ensure compliance with relevant Electrical legislation (primarily Battery related) and advise on the integration of legislation within the company BMS
  • Develop and undertake product tests and records as required
  • Identify any HSE concerns and report to the SQM or H&S officer as necessary

Requirements

To be considered for this challenging and varied role, the successful candidate will be self-motivated and comfortable working both autonomously and as part of a team, with exceptional communication skills at all levels. The ideal candidate will have led or been part of an NPI team for products that have successfully been integrated into production or entered into the market place, with a solid understanding of current legislation and its effects on NPI.

Desirable Qualifications and Experience

Degree qualified or above in a relevant electronic engineering discipline, with an understanding of Agile or Prince2 systems proving distinctly advantageous.

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