Customer Service Representative

4 weeks ago

Reading, Reading, United Kingdom Reading Industrial Pertemps Full time
Customer Service Representative Role

Pertemps Reading is seeking a skilled Customer Service Representative to join the DHL team in Reading. As a key member of the Frontline customer service team, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to internal departments and customers.

Key Responsibilities:
  • Build rapport with customers and establish their needs
  • Deliver a consistent call/contact flow
  • Give customers confidence in the information provided
  • Maximise upselling opportunities while ensuring customers have an informed choice
  • Remain positive and enthusiastic throughout customer contact
  • Consistently provide a high level of quality service
  • Maintain customer loyalty
Requirements:
  • Complete a full 5-year address and employment check
  • Have a clear criminal record (this will be done prior to any employment offer)
  • Experience of working with MS Excel and Word will be advantageous
  • Any customer service related background is desired
  • Any sales background will certainly be an advantage
Benefits:
  • £14.55 per hour as a competitive salary offered
  • Time in Lieu available for any weekend work completed
  • Performance-based bonus scheme
  • Generous holiday entitlement increasing per year of service (if permanent contract offered)
  • Company Pension scheme with excellent company contributions (if permanent contract offered)
  • Large on-site parking facilities for all manner of license holders and vehicle types

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