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Customer Success Representative

4 weeks ago

London, Greater London, United Kingdom Onclusive Full time
About the Role

We are seeking a highly motivated and strategic Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for developing and maintaining strong relationships with our customers.

Your primary goal will be to ensure customer satisfaction with our set of products and services, driving account retention and growth through proactive engagement and strategic planning.

Key Responsibilities:

  • Develop and execute tailored plans to drive customer success and growth
  • Build and maintain strong relationships with key decision-makers and stakeholders
  • Collaborate with cross-functional teams to ensure seamless delivery of solutions
  • Analyze customer data to identify opportunities for growth and improvement
  • Communicate product enhancements and industry developments to clients in a proactive manner

Requirements:

  • Bachelor's degree in Business Administration, Marketing, or related field
  • Minimum 2 years of experience in customer-facing roles, preferably in sales or account management
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving skills
  • Able to work towards monthly sales targets and KPIs

What We Offer:

  • Competitive salary: £45,000 - £55,000 per annum
  • Training provided by experienced professionals
  • Hybrid working environment with flexible hours
  • A focus on wellbeing and work-life balance
About Us

We are a global company offering a range of opportunities for skill development and career advancement. Our team is passionate about delivering high-quality work and supporting colleagues' growth.