Clinical Triage Specialist
1 day ago
Location: Leatherhead
Job Type: Permanent - Part-Time - 4 days a week
Sector: Healthcare
Base: Hospital
Salary: £35,392 to £45,996 a year plus excellent benefits
Hybrid:
Duties- Exercise professional and legal accountability for all aspects of your work and delegated tasks.
- Work within established codes of practice and professional guidelines.
- Conduct specialist holistic rehab assessments, including those with complex presentations and multi-pathologies, utilizing clinical reasoning skills.
- Effectively manage triage calls by employing skilled questioning, active listening, and excellent verbal communication skills in a calm and professional manner.
- Evaluate patient progress and/or change, reassess, and understand the clinical rationale for altering a rehabilitation plan and interventions.
- Recognize and be aware of significant medical observations during assessment and treatment of patients and know who to report this to.
- Complete a thorough written assessment of all clients requiring an in-person assessment.
- Collaborate with the business development team, admissions and discharge coordinator, sharing findings of your assessment in a proactive and timely manner to support effective and efficient communication to referrers regarding outcomes of clinical triage and the safe admission of clients.
- Maintain an effective and efficient communication line with HOCS to discuss any complex clients or assessments, ensuring that decisions are not made in isolation and the appropriate clinical guidance is obtained.
- Maintain up-to-date clinical skills and rotate into clinical teams as appropriate to support client rehab and/or care and maintain clinical skills.
- Be responsible for the handover process to the relevant QEF CRC clinical staff regarding the outcome of clinical triage and/or face assessment, including recommendations for therapy input, and appropriate rehab program with the aim to create a smooth and effective transition of care from clients' place of residence into the CRC.
- Demonstrate the importance of gaining patient and where appropriate family, carer or additional professional consent for all interactions and assessments.
- Effectively communicate with patients, family members, carers, and colleagues using tact and persuasive skills. This may involve using skills where patients have difficulties in communication, e.g. hearing loss, diminished sight, depression, aphasia, speech problems, cognitive impairment, behavioral problems, and pain.
- Work in line with QEF policies and procedures.
- Work within your own professional body, such as the RCN, CSP, or RCOT, demonstrating a good working knowledge of national and local standards of practice in keeping with legal and operational requirements.
- Organize and manage your own time in keeping with line manager expectations.
- Conduct and contribute to risk assessments and any relevant health and safety assessments that may be required for new client admissions.
- Be responsible for the handover process to the relevant QEF CRC staff of resulting recommendations from risk and health and safety assessments.
- Take an active part in the development of the QEF CRC service and in supporting the organizational aims and objectives regarding models of care and clinical pathways.
- Work effectively within the service and liaise appropriately with members of the MDT.
- Ensure that accurate and timely written records are kept which comply with the QEF policy and HCPC guidance, reporting on any issues as appropriate.
- Participate in the ongoing development of the role and support the development of the protocols and processes in the Triage.
- Support the HOCS, General Manager, and therapy team leads with day-to-day planning and delivery of a high-quality service.
- Participate in annual audit plans for the Service and annual staff surveys.
- Undertake evidence-based practice to further own clinical practice and maintain competency.
Essential
- 5 years + post-qualification clinical experience
- 3 years + Community experience
- 3 years + Experience with neurologically impaired adults
- Solid experience of working in a team/MDT environment
- Experience of working in a rehab setting
- Experience of working autonomously
- Experience of carrying a caseload
- Experience of making decisions based on clinical rationale
- Registered nurse or postgraduate physiotherapist/occupational therapist
- Current NMC or HCPC registration
- Completed Mentorship and/or clinical supervision training
- Evidence of ongoing professional development
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