Customer Service Team Associate

5 days ago


Bristol, Bristol, United Kingdom AccorHotel Full time

We are seeking highly skilled and professional team members to join our Accor Hotel's Food and Beverage Department. This is a part-time opportunity for individuals who possess excellent communication skills and a passion for delivering exceptional customer service.

Job Summary

This role involves providing outstanding service to guests in various settings, including the bar, restaurant, room service, and events. As a key member of our team, you will assist the manager in all areas of the department, ensuring seamless operations and exceptional guest experiences.

Key Responsibilities
  • Deliver professional, friendly, and engaging service to guests at all times.
  • Assist the manager in overseeing daily operations, including menu management, beverage promotions, and inventory control.
  • Offer expert knowledge on menu items, garnishes, contents, and preparation methods to ensure informed and helpful interactions with guests.
  • Follow outlet policies, procedures, and service standards to maintain high-quality service and safety standards.
  • Stay up-to-date on beverage lists, promotions, and seasonal offerings to provide personalized recommendations to guests.
  • Collaborate with colleagues to achieve sales targets and exceed guest expectations.
Schedule and Availability

This part-time role requires flexibility, with an estimated 8-hour shift between 6 am and 12 midnight, including weekend availability. Regular schedule may vary based on business needs.

What We Offer

In exchange for your dedication and hard work, we offer:

  • A competitive hourly rate: $18-$22 per hour, commensurate with experience.
  • Opportunities for career growth and professional development within our dynamic organization.
  • A collaborative and supportive work environment that fosters teamwork and open communication.


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