Rental Income Collector

2 days ago


St Albans, Hertfordshire, United Kingdom Rocasa Consulting Limited Full time

We are recruiting for an experienced Rental Income Collector to join our team at Rocasa Consulting Limited.

About the Job

This is a remote working role that requires travel to our homes in Buckinghamshire, Oxfordshire, and Hertfordshire, as well as occasional meetings in our offices in Northampton and Covent Garden. As a key member of our Resident Services team, you will be responsible for communicating with customers regarding rent accounts via phone and email, managing rent arrears cases, and negotiating payment arrangements.

The ideal candidate will have experience working as an Income Officer or Debt Recovery specialist, with up-to-date knowledge and understanding of arrears recovery, welfare benefits, and court procedures. They will also be knowledgeable about tenancy issues and housing law, with excellent communication skills and a positive 'can-do' attitude.

We are looking for someone who can collaborate with our financial wellbeing team to support tenancy sustainment, provide advice on Welfare, Universal Credit, Housing Benefit, and CAB, and stay updated on legislative and regulatory requirements for rental income.

Salary: Up to £38,000 per annum, plus an annual 10% bonus.

This is an exciting opportunity to join a dynamic team and contribute to the success of our company.



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