Income Maximisation Officer

1 day ago


St Albans, Hertfordshire, United Kingdom Rocasa Consulting Full time
Unlock Your Potential as an Income Maximisation Officer at Rocasa Consulting

We are committed to delivering exceptional results in rental income management, and we're looking for a dedicated individual to join our Resident Services team. As an Income Maximisation Officer, you will play a critical role in maximising rental income by managing arrears, communicating with customers, and negotiating payment agreements.

Your expertise will help us prevent further accumulation of rent arrears through effective tenancy reviews, continuous financial and welfare advice to customers, and close collaboration with the financial wellbeing team. You will also provide guidance on welfare, Universal Credit, Housing Benefit, and CAB to support tenancy sustainability.

The estimated annual salary for this position is £38,000, plus an annual 10% bonus. This is a dynamic role that offers opportunities for growth and development in a fast-paced environment.

  • Communicate with customers regarding rent accounts via phone and email.
  • Manage rent arrears cases and negotiate payment arrangements.
  • Collaborate with the financial wellbeing team to support tenancy sustainment.
  • Liaise with managing agents and local authorities for consistent service.


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