Customer Retention Strategist

4 weeks ago

Beckenham, Greater London, United Kingdom Foresters Financial Full time

About the Role

This is a temporary (1-year) position that supports the implementation of our UK Strategy Execution for Customer Retention. The role will be key in enabling the delivery of the Child trust fund (CTF) maturities and other larger customer retention opportunities, in line with our business strategy.

Key Responsibilities

  • Ensure the successful delivery of workstream objectives, timelines, and milestones agreed in the project brief.
  • Ensure overall benefits are delivered – using an iterative, fast-learning approach to determine the impact of different initiatives in achieving results.
  • Provide status updates by preparing Workstream Status Reports and attending Strategic Execution Workstream Progress Meetings in line with the Strategic Execution Delivery Governance reporting framework.
  • Support and work closely with the workstream sponsor.

About You

This is an exciting opportunity for an individual with strong experience in a similar customer role. You will need to have exceptional communication and influencing skills to provide clear direction to the team and ensure that everyone understands their objectives. You will also need to be highly organized, have great interpersonal skills, and be effective in project management.

Requirements

  • Experience in strategies and tactics to retain customers and increase loyalty – covering propositional solutions, customer experience, and journeys, communications, and engagement, retention teams/channels within or outside financial services.
  • Excellent written and verbal communication skills – including updates to Executive Committee and potentially Board.
  • Experience producing status reports, presentations, and metrics.
  • Highly self-motivated, well-organized, and able to multitask.
  • Strong analysis and critical thinking skills, with an ability to solve problems and drive for success; comfort with ambiguity.
  • Innovative, open-minded, resilient, and enjoys a challenge.
  • Competent in MS Office including Word, Excel, PowerPoint, Teams, and Outlook.
  • Strong experience in a project management and project delivery.
  • An understanding of the regulatory considerations of operating in a financial services environment will be an advantage, but not a pre-requisite.

  • Retention and Loyalty Strategist

    2 weeks ago

    Beckenham, Greater London, United Kingdom Foresters Financial Full time

    About the RoleWe are seeking a seasoned Retention and Loyalty Strategist to join our team at Foresters Financial. This exciting opportunity will challenge you to develop and implement strategies that drive customer retention and increase loyalty.Job DescriptionThe successful candidate will lead the implementation of our UK strategy execution for customer...

  • Customer Retention Lead

    4 weeks ago

    Beckenham, Greater London, United Kingdom Foresters Financial Full time

    About the RoleThis is a temporary (1-year) position that supports the implementation of our UK Strategy Execution for Customer Retention. The role will be key in enabling the delivery of the Child Trust Fund (CTF) maturities and other larger customer retention opportunities, in line with our business strategy.About the TeamAs the Customer Retention Lead,...

  • Strategic Sales Professional

    1 month ago

    Beckenham, Greater London, United Kingdom Lombard Odier Full time

    About the RoleWe are seeking a highly skilled Sales Strategist to join our team at Lombard Odier. As a key member of our Product Development and Business Strategy team, you will play a critical role in driving sales growth and improving sales effectiveness.Key ResponsibilitiesConduct analysis and research into sales results and customer analytics to inform...

  • UK Sales Director

    2 days ago

    Beckenham, Greater London, United Kingdom Selectamark Security Systems plc Full time

    UK Sales Director OpportunityEstablished as a leader in the security industry, Selectamark Security Systems plc seeks an experienced UK Sales Director to spearhead our domestic growth strategy.As a key member of our executive team, you will be responsible for developing and executing sales strategies to expand our customer base and drive revenue growth.This...

  • Sales Director

    3 weeks ago

    Beckenham, Greater London, United Kingdom Selectamark Security Systems plc Full time

    Job OverviewWe are seeking a highly motivated and experienced Sales Manager to lead our UK sales team and drive the next stage of growth in domestic markets.This is an exciting opportunity for a sales professional to join a well-established, innovative company and help shape the future direction of our business.As a Sales Manager, you will be responsible for...

  • Bobbi Brown Cosmetics Counter Lead

    3 weeks ago

    Beckenham, Greater London, United Kingdom Bobbi Brown Cosmetics Full time

    Senior Counter Lead - Bobbi Brown CosmeticsJob Summary As a Senior Counter Lead for Bobbi Brown Cosmetics, you will be responsible for driving sales turnover and market share through consistently delivering excellent customer service and maintaining a professional image. Key Responsibilities: · Sales Performance - Maximise sales through selling, providing...

  • Service Advisor

    6 months ago

    Beckenham, United Kingdom Marshall Motor Holdings Full time

    **Customer Service Advisor** **Location**: Audi London South East (Beckenham) **Hours**: 47.5 hours per week, including Saturday mornings on a rota basis **Salary**: Basic plus OTE up to £36,000 (site dependent) **Benefits**: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and...

  • Product Marketing Lead, Institutional

    3 weeks ago

    Beckenham, United Kingdom Ripple Labs Full time

    At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more...

  • Customer Partner Success Senior Manager

    3 weeks ago

    Beckenham, Greater London, United Kingdom Ripple Labs Full time

    Job Description At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more...

  • Customer Partner Success Senior Manager

    3 weeks ago

    Beckenham, Greater London, United Kingdom Ripple Labs Full time

    Job Description At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more...