Service Advisor
6 months ago
**Customer Service Advisor**
**Location**: Audi London South East (Beckenham)
**Hours**: 47.5 hours per week, including Saturday mornings on a rota basis
**Salary**: Basic plus OTE up to £36,000 (site dependent)
**Benefits**: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme
**Bonus schemes**: Customer satisfaction and team performance bonus schemes
**Who we are**
Marshall Motor Group is one of the UK’s largest car dealer groups representing 23 of the world’s most popular and celebrated car, van, truck and motorbike manufacturers with 141 dealerships situated across 34 UK counties.
We are as passionate about our people as we are our customers. As part of the Constellation Automotive Group which includes webuyanycar, cinch and BCA, there are huge opportunities for you to find your place and build the career you want.
**The role**
As a Service Advisor, you play a vital role in the dealership, being the point of contact between the customers and our workshop. You will be based front of house in the showroom, so will need to be passionate about customer service. Full training is provided, so you don’t need to have worked in a car dealership before. Your first couple of weeks will include our Marshall Customer Journey induction programme, shadowing opportunities and a buddy system, all designed to help you settle into your new role.
**Who you are**
Previous customer service experience is essential
You will have a passionate about the customer journey and giving a great customer experience
You are comfortable working to deadlines and managing customer expectations with regular communication and updates
You will have strong attention to detail and be organised, as you will manage your own customer base and workload
Feel confident supporting with complex customer issues professionally and leaning on management for guidance where necessary
Tech savvy, ideally having used CRM systems in the past
**What you’ll do**
Establish and manage the customer relationship ahead of their booking, greeting them on arrival
Supporting the customer’s experience through their Marshall journey in a positive and proactive manner
Complete all administration duties linked to the customer in an accurate and sympathetic manner
Proactively supporting the customer with future requirements
Working as part of a team to drive outstanding customer service and retention
Schedule:
- Monday to Friday
- Weekend availability
**Experience**:
- service advisor: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Ability to Commute:
- Beckenham, BR3 4AA (required)
Work Location: In person
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