Customer Service Advisor

3 weeks ago


Beckenham, United Kingdom NHS Professionals Full time

**If you’re great with people, enjoy helping others and passionate about giving advice, a Customer Service career at NHS Professionals could be a great choice for you.**

**Join us and you’ll be part of a customer-focussed community, receiving first-class training, and exceptional career development opportunities, within a culture truly driven by care.**

**We are recruiting for a Customer Service Advisor (Internally Known as Flexible Worker Advisor)**

**Location - Bethlem Royal Hospital, Monks Orchard Rd, Beckenham BR3 3BX**

**Full-Time 37.5 Hours per Week / 5 days on site**

**£21,300 per annum - plus the opportunity to take advantage a range of exclusive Rewards and Benefits**

In this busy and exciting role, you will receive and respond to queries from our workers and support them with their shift booking. The aim of the on-site team is to facilitate filling bank shifts whilst ensuring the workers requirements are also met or exceeded. But this isn’t just any customer service role - every call our Customer Support Advisors answer, and every query we resolve, helps support healthcare professionals working in NHS trusts and hospitals across the country.

The aim of the on-site team is to facilitate filling bank shifts whilst ensuring the workers requirements are also met or exceeded. Key to success in this role is to establish strong working relationships with both the hiring and bank staff communities, prioritising pro-active tasks to pre-empt process or service issues with the end goal of delighting our customers; our aim is to be a “customer obsessed” organisation.
- Extensive Customer service experience
- Administration experience is essential
- Ability to deal with high volume internal and external customer enquiries and conflicting priorities
- Advanced ability to connect and communicate effectively in writing, face to face and over the telephone with a wide range customers
- Proactive approach to relationships and trouble shooting
- Ability to manage time and workload effectively
- Prioritising conflicting workloads

**Job Types**: Full-time, Permanent

**Salary**: £21,300.00 per year

**Benefits**:

- Employee discount
- Flexitime
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Flexitime
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Beckenham: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 28/07/2023
Reference ID: 3714
Expected start date: 21/08/2023



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