ICT Service Delivery Manager

23 hours ago


London, Greater London, United Kingdom YMCA West London Full time
Role Description:

We are seeking a talented Senior ICT Analyst to join our dynamic ICT team in YMCA West London.

The ideal candidate will have a strong background in technical project management, with experience in designing and implementing technological solutions that improve operational efficiency and empower staff.

As a key member of our ICT team, you will be responsible for overseeing day-to-day ICT services, ensuring SLAs are met, and supervising the ICT Service Desk Technician and third-party providers.

Key responsibilities include conducting requirements analysis, workflow assessments, and user acceptance testing to deliver business application improvements, monitoring support issues, providing technical solutions, and managing vendor relationships.

You will also be responsible for maintaining the organisation's IT infrastructure, including SD-WAN, Active Directory, Office 365 Hybrid, and virtualised servers.

In addition, you will liaise with business departments, suppliers, and stakeholders to deliver end-to-end solutions and support staff with training and documentation.

We offer a competitive salary range of £55,000 - £65,000 per annum, plus benefits including discounts from major retailers and supermarkets, career development programmes, and family-friendly policies.

If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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