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Onboarding Programme Coordinator

4 weeks ago

London, Greater London, United Kingdom Butterworths Limited Company Full time

About the Role

As a Customer Adoption Specialist at Butterworths Limited Company, you will play a key role in driving the adoption of Lexis Nexis products and services. Your primary objective will be to build trusted client relationships and provide high-quality support to new customers, encouraging them to increase their overall usage and derive maximum value from their investment.

Responsibilities

  • Develop and deliver high-quality onboarding plans to drive usage and adoption of LN products.
  • Work closely with key contacts at new accounts to roll out onboarding programmes, ensuring their users get the best from their investment.
  • Manage and coordinate new customer onboarding activities, acting as the primary contact for all customer onboarding queries.
  • Prioritise your time and diary effectively to ensure you meet set weekly and monthly KPIs.
  • Collaborate with account managers and customer success teams to provide a great customer journey.
  • Deliver superior client services by going above and beyond to ensure positive customer experiences.

Requirements

  • Demonstrate experience of working in a commercially focused or customer-facing environment.
  • Possess great organisational and time management skills and an aptitude for making data-driven decisions.
  • Have solid verbal and written communication skills.
  • Demonstrate a desire to drive successful outcomes for customers and a natural ability to demonstrate product value.
  • Be able to build excellent relationships with customers and stakeholders across all levels.

Work in a way that works for you

We promote a healthy work-life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

  • Generous holiday allowance with the option to buy additional days.
  • Health screening, eye care vouchers, and private medical benefits.
  • Wellbeing programmes.
  • Life assurance.
  • Access to a competitive contributory pension scheme.
  • Save As You Earn share option scheme.
  • Travel Season ticket loan.
  • Electric Vehicle Scheme.
  • Optional Dental Insurance.
  • Maternity, paternity, and shared parental leave.
  • Employee Assistance Programme.
  • Access to emergency care for both the elderly and children.
  • RECARES days, giving you time to support the charities and causes that matter to you.
  • Access to employee resource groups with dedicated time to volunteer.
  • Access to extensive learning and development resources.
  • Access to employee discounts scheme via Perks at Work.