Retail Store Manager

1 week ago

Gatwick, United Kingdom Estée Lauder - Brand Full time
Travel Retail - Estée Lauder - Account Coordinator - Gatwick - 37.5 Hours

Job Overview:

We are seeking a highly motivated and experienced Store/Retail/Counter Manager to lead our team of Sales Associates in achieving sales, customer service, and operational targets. The ideal candidate will have a proven track record of leadership, coaching, and business management skills in a fast-paced retail environment.

Key Responsibilities:

  • Lead and develop a high-performing team to achieve sales and customer service targets
  • Develop and execute business plans to recruit and retain customers through strategic targeting, impactful in-store events, and exceptional customer relationship management
  • Manage inventory, facilities, and cash reconciliation to ensure efficient store operations
  • Collaborate with the sales team to achieve sales targets and provide personalized customer service
  • Stay up-to-date with industry trends and consumer insights to inform business decisions

Requirements:

  • Proven retail management experience, preferably in cosmetics
  • Ability to provide inspirational, authentic, and personalized customer service
  • Previous business planning experience, including setting sales and customer service targets, sales analysis, and staff scheduling
  • Previous retail operations experience, including inventory and facilities management, and cash reconciliation
  • Proven track record of leading a team to achieve sales and customer service targets
  • Experience of creating and executing in-store events
  • Ability to work retail hours, including days, nights, weekends, and special events in a fast-paced work environment
  • Previous experience with retail point-of-sale software

About Estée Lauder Companies:

Estée Lauder Companies is an equal opportunities employer, committed to diversity and inclusion. We offer progressive career opportunities, outstanding training and development, and a competitive remuneration and benefits package.

How to Apply:

Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview.

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