Retail Supervisor

1 month ago


Cheltenham, Gloucestershire, United Kingdom Mind Retail Full time
About the Role

Mind Retail is seeking a talented Sunday Supervisor to join our team. As a key member of our shop floor team, you will be responsible for delivering exceptional customer service and supporting the Shop Manager to maximise profits and raise funds for Mind's mental health support services.

As Sunday Supervisor, you will lead and motivate our team of volunteers, ensuring that our shop standards are consistently high and that our customers receive an outstanding experience. You will also be responsible for taking charge of the shop in the Shop Manager's absence, making decisions and taking action to ensure the smooth running of the shop.

We are committed to developing our people, and as Sunday Supervisor, you will have access to a range of training and development opportunities to help you build your skills and progress your career.

What We're Looking For

  • A passion for retail and a commitment to delivering exceptional customer service
  • Strong leadership and motivational skills, with the ability to inspire and guide our team of volunteers
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers
  • Ability to work independently and take charge of the shop in the Shop Manager's absence
  • A strong commitment to our values and behaviours, which underpin everything we do

What We Offer

  • Competitive hourly pay, in line with the Real Living Wage
  • 25 days' paid holiday per year (pro-rata for part-time employees)
  • Development workshops and courses to help build your career
  • Comprehensive induction programmes, tailored to your role when you join us
  • A range of additional qualifications and development programmes for anyone looking to grow their skills
  • A strong commitment to work-life balance and family-friendly policies
  • Access to exclusive discounts at over 160 retailers through our employee savings app
  • Employee Assistance Programme
  • Cycle to Work Scheme


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